Giraffe Tools Retractable Hose Reel Wall Mounted, 30+2m Garden Hose Reel, 180° Pivoting with 7 in 1 Spray Nozzle, Grey (EUAW-30)

Bought this 2 years ago and have been delighted with it and how easy it is to use and to install. It connects very easily to tap and is easy to disconnect. The retract spring is enough to respool the hose gently and after it winds back with the retractable mechanism it is tidy and compact against the wall. This is a fabulous addition to my garden and kennels. I can now without any effort pull the hose down to my kennels at end of the garden and water the flowers on the way down! It saves so much time and effort lifting and carrying buckets of water up and down which I had been doing up to this purchase so I really appreciate this hose. I had a slight issue with it after buying but customer service was brilliant and rectified the issue without any fuss. This counts for a lot and is always something I look for in a company. Would and have recommended to people and wouldn’t hesitate to buy again as it is reasonably priced for the quality of the hose.

Absolutely chuffed with how this is performing, I have a large garden and unfortunately been through 4 different hose reels both wall mounted and reels to date, so I do have something to compare it to. This hose is on another level, first off it looks good….. Installation was straight forward. the pulling out of the hose is a good workout , but the hose extends fully and there is no dip in performance. The retraction is superb, it can go really fast so I keep my hand on the hose with a cloth so it goes back in clean, but it goes back in perfectly with no kinking. So for me it Looks good, very neat and it works , I am very happy with it. Also withstood builders for 3 weeks using it to mix muck etc ….

Fixing to the wall, was easy with good strong bolts in the pack, nice and solid. The plastic outer is not as strong, it scratches way too easily, even when I just carefully placed it on the patio, it scuffed as you can see in the pictures. Other than this, the hose is water tight, and the hand held trigger has a number of outputs which are in the main useful, while the whole hose looks nice with our colour scheme. The big question is will it last, I don't know, it feels like care is needed to ensure the spring continues to retract the hose, hopefully it will last at least 3 - 5yrs. Overall I like this hose, it could do with better outer cover, and then it would be a 5star product.

Easy to fit and connect. Robust design. Smooth pull and retract on hose itself. Did replace the head as kept leaking but overall very happy as wanted to upgrade hose for a while

Excellent hose reel — retracts smoothly without tangling and the 180° swivel makes watering so much easier. The hose length is perfect for most gardens, and the spray nozzle gives good pressure with plenty of options. Feels sturdy and well made.

I bought this item in May 2023. It was reasonably easy to put on a wall and it has been well used since then. Until recently the automatic retraction of the hose worked well. However it jammed a week ago and I couldn’t pull the hose out or feed it back in. I contacted Giraffe Tools via Amazon and had a swift reply. They asked for some photos and a video so they could see what was wrong. Giraffe are now sending me a free replacement which I think is excellent customer service. So a big recommendation from me for both a good product and a good company.

Solid & heavy bit of kit. Strong retractable hose.

Mechanism that rewinds failed after a few short weeks and a plastic cover kept falling off. I submitted a complaint email to the manufacturer, but silence, never heard back. Don’t take a chance buy something else more reputable. Not this.