Mountain Bike for Adults, 2021 New 26 Inch Men and Women Mountain Bikes Carbon Steel 21 Speed Bicycle MTB Bike K-Type Shock-Absorbing Double Disc Brake (Stock in US)

PolBike was badly scratched and inner parts box was shredded and all of the assembly parts were scattered throughout the box. Contacted Seller to be sure I had all of the parts and needed instructions as none were included. Seller blamed carrier for "violent" handling, but there was no evidence of poor handling on the outer box. Seller sent video instructions upon request. Unfortunately, not very helpful. There are parts that aren't even covered in the video and do not fit the Bike anywhere during assembly.Once assembled, 3 days later - disappointing. Not well designed. Not well made.

Was very Happy with this purchase! Bought the bike to ride with my Grand daughter, and everyone rides it! My son, my Daughter! Everyone. The cheaply made fenders thou, could be improved to be just a little better quality, but all and all very pleased with the bike.

Very vague assembling instructions. It seems like they just google translated the instructions from Mandarin to English. (given its Chinese built and branded). I only paid attention for to the reviews after I ordered it and regretted my decision but it was too late the package arrived the day I found out how bad the reviews were. I have some missing pieces and the chain tensioner is bent and brushes the rear wheel.

Bike arrived on time. Assembly directions were useless. Both tires were bent and gear was broken. I took it to a bike shop for repair. The seller reimbursed me for the repair fee immediately. It's nice to see a seller do the right thing.

The instructions are absolutely useless, it took me almost an hour to put it together. Other than that it rides well once I adjusted the breaks and gears.

Most comfortable bike I have ever ridden. Top notch customer service, replied instantly to my concerns. Would recommend spending the money for professional assembly. I would definitely buy from this company again.

The handles bars would not stay tight, chain kept popping off

The bike advertised was not what was shipped, further the rear gears appeared warped and non functional even after several hours trying to adjust them. The Kick stand was very flimsy and started to buckle under the with of the bike alone... return shipping was almost impossible as they require you to ship it back to China and the lowest shipping cost I found was over $200 US. Fortunately Amazon Customer service is on it and arranging for a prepaid return shipping label to be provided from the Seller!! 5 stars to Amazon Customer service for sorting it :)