Question 1

Do i use all 3 brushes at the same brushing time?

Accepted Answer

Not necessarily, although the settings can be changed. When you attach one of the smart brush head, it will choose the optimum settings for your brush head type automatically for optimum cleaning. Clean is a 2-minute mode, White+ is a 2-minute 40-seconds mode, Gum Health is a 3-minute 20-seconds mode, Tongue Care is a 20-second mode, DeepClean+ mode length depends on whether or not the handle is connected to the app. In connected mode DeepClean+ runs for two minutes and provides BrushPacer feedback every 20 seconds. In non-connected mode DeepClean+ runs for three minutes and provides BrushPacer feedback every 30 seconds.

Question 2

Can it be used by multiple people?

Accepted Answer

Hello! Yes, more than one person may use this Sonicare DiamondClean Smart as long as different heads are used.

Question 3

My unit stopped working and wont charge anymore. Any recommendations?

Accepted Answer

Hi there,

Thank you for choosing Philips Sonicare. Philips has released a new DiamondClean Smart firmware developed to help your brushing and charging experience.

STEP 1: Download or update to the latest version of the Philips Sonicare app from the Apple App Store or Google Play Store.

STEP 2: Open the App and follow the instructions to connect your Philips Sonicare DiamondClean Smart toothbrush to the Sonicare app.

STEP 3: A firmware update notification message will appear. To install the update, select the notification, and follow the in-app wizard.

If you should have any questions on this update, please feel free to contact us to speak with a Consumer Care specialist at 1-800-682-7664.

Question 4

Are the batteries replaceable?  How long do they last?

Accepted Answer

I’ve have a sonicare toothbrush that’s going on 10 years old now, best battery life I’ve ever had on any device. It’s still just as good today as the day I bought it. 1 charge lasts for at least a week. I’ve always been impressed with their batteries. I just took a spare toothbrush that’s been sitting in the sink cabinet for 4 years… it’s still holding a charge, I was blown away. Anyway, 10 years and going, I’d say I could easily get another 5 - 10 years but I’m obviously looking at newer models as some of the new features are attractive. You can’t go wrong with a Sonicare!

ASIN	B06XSH2SS8
ASIN	B06XSH2SS8
Age Range Description	Adult
Batteries	1 A batteries required. (included)
Brand Name	Philips Sonicare
Bristle Material	Nylon
Color	Gray Old
Customer Reviews	4.5 4.5 out of 5 stars (9,614)
Customer reviews	4.5 4.5 out of 5 stars (9,614)
Global Trade Identification Number	00075020064417
Handle Material	Plastic
Included Components	Travel Case
Is Discontinued By Manufacturer	No
Item Dimensions	11.1 x 17.4 x 25.2 centimeters
Item Firmness Description	Soft
Item Weight	0.01 Ounces
Item model number	HX9903/41
Manufacturer	Philips Oral Healthcare
Manufacturer	Philips Oral Healthcare
Manufacturer Part Number	HX9903/41
Material Features	Reusable
Model Name	DiamondClean Smart 9300
Model Number	HX9903/41
Mount Motion	Vibrate, Oscillate
Number of Items	1
Number of Pieces	1
Number of settings	3
Operation Mode	Electric
Other Special Features of the Product	Pressure Sensor,Brushing Timer,Rechargeable,Lightweight,Ergonomic
Package Type Name	Box
Power Source	Corded Electric
Product Dimensions	11.1 x 17.4 x 25.2 cm; 0.28 g
Reusability	Reusable
Target Audience	Unisex-Adults
Theme	Oral Care
Toothbrush Head Shape	Oval
UPC	075020064417
Unit Count	1 Count

Sonicare Philips DiamondClean Smart 9300 Rechargeable Electric Power Toothbrush, Grey, HX9903/41

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