How do I contact customer service for a Vitesse fireplace?

They are not responding right away . I wish I would know earlier this supplier is locate in China

Does it have a mirror background ?

No mirror. It’s just a thin screen/film. Heater feature sucks. Get one that has temp you can adjust. And it’s Loud! Speed of flames much better feature than color change.

it says need clearance 8 inches around the fireplace. Does that include the mantel legs on the side?

Not really. Mine only has about 6 inches and never even gets warm. The hot air blows 12 to 20 inches outward and never really even rises to my mantle.

No funciona con Alexa, no es inteligente

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Vitesse 60 Inch Ultra Thin Electric Fireplace-Narrow Bezel Linear Fireplace Heater Recessed Wall Mounted, Remote and Screen Control, 8H Sleep Timer, Low Noise, 750/1500W for Living Room, Bedroom

Vitesse 60 Inch Ultra Thin Electric Fireplace-Narrow Bezel Linear Fireplace Heater Recessed Wall Mounted, Remote and Screen Control, 8H Sleep Timer, Low Noise, 750/1500W for Living Room, Bedroom

Product ID: 249381643

Details

Brand
VITESSE
Color
Black
Finish Type
Polished
Heat Output
1500
Installation Type
Wall Mount
Material
Metal

🎨12 flame & ember color options

📏Ultra-thin 3.86-inch depth

🔥Dual 750W/1500W heat modes

$1269.34

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Sold byAmazon USADelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🔥 Elevate your space with warmth and style — the ultra-thin fireplace that everyone’s talking about!

SLEEK SPACE SAVER - At just 3.86 inches thick, this ultra-thin design blends seamlessly into your wall without bulk, perfect for modern minimalist spaces.
ENERGY WISE HEATING - Adjustable 750W or 1500W settings efficiently heat up to 400 sq ft, saving energy while maintaining natural humidity.
CUSTOMIZABLE AMBIANCE - Choose from 12 vibrant flame colors and 5 speeds to create the perfect cozy vibe tailored to your mood or décor.
FLEXIBLE INSTALLATION - Recessed, semi-recessed, or wall-mounted options fit standard 2’x6’ stud walls, making it ideal for living rooms or bedrooms.
SMART SILENT COMFORT - Whisper-quiet operation with remote and touchscreen controls plus an 8-hour sleep timer for effortless, peaceful warmth.

The Vitesse 60 Inch Ultra Thin Electric Fireplace offers a sleek, space-saving design with a narrow 3.86-inch bezel, perfect for recessed or wall-mounted installation. Featuring dual heat settings (750W/1500W) that efficiently warm up to 400 square feet, it combines energy-saving performance with customizable LED flame effects in 12 colors and 5 speeds. Controlled via remote or touchscreen, it includes an 8-hour sleep timer and operates quietly, making it an ideal, stylish heating solution for modern living rooms and bedrooms.

Specifications

ASIN	B08P3CVPHN
Additional Features	Energy Saving, Flame Effect, Timer
Assembly Instructions Description	Included
Best Sellers Rank	#165,202 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #20 in Electric Fireplaces
Brand	VITESSE
Brand Name	VITESSE
Chamber Depth	3.86 Inches
Chamber Height	18.11 Inches
Chamber Width	60 Inches
Color	Black
Customer Reviews	4.4 out of 5 stars 1,834 Reviews
Finish Type	Polished
Finish Types	Polished
Heat Output	1500
Heating Coverage	400 square feet
Heating Element	Electric
Included Components	Remote Control
Installation Type	Wall Mount
Item Dimensions D x W x H	3.2"D x 60"W x 18.11"H
Item Type Name	Electric Fireplace
Manufacturer	VITESSE
Manufacturer Part Number	60-FP-C3
Manufacturer Warranty Description	Free replacement or parts for any quality problem within 12 months.
Material	Metal
Material Type	Metal
Maximum Compatible Size	72 Inches
Model Name	60-FP-C3
Model Number	W36-APFP-C3
Orientation	Horizontal
Power Source	Corded Electric
Product Dimensions	3.2"D x 60"W x 18.11"H
Room Type	Bedroom, Living Room
Shape	Rectangular
Size	60inch
Specific Uses For Product	Indoor
Style Name	Unique
Ventilation Type	Vent Free
Warranty Type	Limited

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

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$1269.34

Duties & taxes included

In stock

Sold byAmazon USADelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to USA.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Vikram D.

The MOLLE sheath is of exceptional quality. Very happy with my purchase.

2 weeks ago

Anjali K.

The product quality is outstanding. Exactly what I needed for my work.

1 month ago

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