Smonet Fingerprint Smart Door Lock Gold

The media could not be loaded. I initially purchase the Smonet deadbolt fingerprint lock April 2021. I am a caregiver for my Mom who is suffering from Alzheimer’s dementia and I needed a lock that would alllow access to CNA, Aids, physical therapist and family members without needing to pass out a bunch of keys. I solely rely on the fingerprint because of my situation. The best thing about the fingerprint option is that you can add and delete prints in seconds. The app is easy to use and understand. The initially installation and app setup took about 35 minutes.It is now 2023, and my Smonet lock suddenly stopped locking and opening. :( I contacted Smonet which was initially frustrating because I am a baby boomer who is used to calling costumer services and talking to a live person. However, Smonet replies to you through via email which frustrated me because I have 24k emails so I thought they didn’t rely at first, so I contacted Amazon and waited until I got a reply from Smonet via email.CSR Mr. Jackson, began to troubleshoot with me via email. It was frustrating at first because I am 60 years old with minimal technical capabilities, thankfully, Mr. Jackson was very patient and knowledgeable of the product. After several troubleshooting attempts, Mr. Jackson requested a SnapChat. Of course I had to download to my phone. When we snap chatted, I was pleasantly surprised that he spoke very well and very clear all the way from China :-). He had me perform some troubleshooting while he closely watched and immediately determined the issue. The issue was the locking mechanism. Mr. Jackson immediately applied for a replacement. I receive my brand new replacement within a few days.I’m so eternally grateful for the support, respect, knowledge and patience I received! As a caregiver the support that I received is extremely limited in this world so I changed my review to 5 stars because Smonet earned it!! FYI. Do purchase the extended warranty!

The lock is impressive and has several features that make unlocking/locking convenient and easy. Pass codes can be permanent, timed or single use. Thumbprints work for the whole family. IC cards add yet another option to scan a thin, modern looking card instead of using a physical key. We've only played with the lock for a day, and I'm sure this is just the surface of what it can really do.Similar to other customers, the initial lock that we received was faulty. However, due to a stellar customer support...we received a replacement lock in about 3 days and it has been going great since. The customer support indicated they were open every day for most hours. I can attest this is true...as they called me back and followed up by text throughout the weekend and evenings. I really have to praise this group - your satisfaction with the product is their top priority. Everything worked perfectly with the replacement.Regarding installation, it was fairly straightforward and instructions were clear. Due to the size of the strike plate hole, I had to shave some of the wood for a proper fit. However, this is a fault of the frame and not the lock. Installation took about 5 minutes and 4 AA batteries with a power drill. Super-easy.Overall, I highly recommend this lock. It is great value for the money and provides so much flexibility. I look forward to buying more locks in the future.

I've been using the SMONET Smart Lock for over a year now, and at some point, it stopped working. I reached out to customer support and I'm impressed with how Jackson addressed my issue. I received a replacement within a few days.Here are some of the things I like about the SMONET Smart Lock:It's easy to install. The instructions were clear and concise, and I had the lock installed in about 15 minutes.It's versatile. You can unlock the lock with a fingerprint, a keypad code, and a physical key.It's secure. The lock uses 128-bit encryption.It's convenient. I can lock and unlock my door from anywhere with the app. This is especially helpful when I'm coming home from work and don't have my keys with me.Overall, I'm really happy with the SMONET Smart Lock. It's a great way to add convenience and security to your home.PROS:The keypad is backlit so that you can see the numbers even in the dark.The lock has a built-in battery, so you don't have to worry about running out of power.The app is easy to use and has many features, such as the ability to create temporary codes for guests, track lock activity, and receive notifications when the door is unlocked.CONS:The fingerprint reader is not very accurate. Sometimes it fails to recognize my fingerprint.If you're looking for a smart lock that is easy to use, secure, and convenient, I highly recommend the SMONET.

I bought this because it fit what I wanted to spend and had the fingerprint feature. I followed the instructions to configure finger print code and numerical code. Both would work for a few days then would error out. I tried several times and finally wrote the manufacturer. They demanded I send them a video of the lock not working! No troubleshooting or software updates or upgrades. Lock would announce “locked” and door would be unlocked. No remote locking unless you paid to “Remote Lock” by subscription yearly or 2 year plans. Don’t buy this! I upgraded to my security companies Yale lock and it works perfectly. The only + advantage of this lock is the battery meter. Save your money

We like the convenience of this lock; it looks nice, and we enjoy the key fob and fingerprint access, no more fumbling for the house key. We had a small problem with the app communication with the lock and after a few tries to fix this this company sent me a new lock very quickly. This lock was very easy to install and the programming of fobs and entry password was easy. I would buy this again