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Service Operations Management: Improving Service Delivery [Johnston, Robert, Clark, Graham, Shulver, Michael] on desertcart.com. *FREE* shipping on qualifying offers. Service Operations Management: Improving Service Delivery
| Best Sellers Rank | #2,965,406 in Books ( See Top 100 in Books ) #1,757 in Customer Relations (Books) #3,568 in Business Management (Books) |
| Customer Reviews | 4.3 4.3 out of 5 stars (72) |
| Dimensions | 10.3 x 7.6 x 0.7 inches |
| Edition | 4th |
| ISBN-10 | 0273740482 |
| ISBN-13 | 978-0273740483 |
| Item Weight | 2 pounds |
| Language | English |
| Print length | 462 pages |
| Publication date | April 19, 2012 |
| Publisher | Pearson |
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