Nespresso Vertuo Next Coffee Machine Dark Grey & Milk frother by De'longhi

Amazing, I bought a used one and the price was good value- i love it

Great

Beautiful coffee. Easy to use.

Good coffee machine and good support from Nespresso when my machine and brother stopped working. The milk frother is getting replaced by Nespresso after it broke down and they have provided support regarding the coffee maker. It’s currently not working as it needs descaling.

**WARNING** I bought my machine 8 months ago, I have looked after it, it still looked brand new and had only had light use – I’ve probably made less than 60 cups of coffee during this time. Then it stopped working. I contacted Nespresso and they video called to see what the issue was, I was told it needed to be sent for repair, so in good faith I agreed. A few days after it had been collected, I was told I would be receiving a replacement. The replacement arrived and I was really quite shocked to find it scuffed and filthy. On contacting them (after waiting in various queues and with different advisors) I was told that they only replace the machines with reconditioned units and unless the one they sent me was also faulty there was nothing they could do. So, in short, I paid for a new item – which turned out to be faulty – and in its place received someone else’s old machine for my money. My machine was barely 8 months old. They have no email address, so it is impossible to contact them without waiting on the phone (for 40 minutes) and then having a very unhelpful conversation with them. Apparently only the technical team can deal with these issues and that involves being transferred, waiting in another queue (for 40 minutes) and explaining again, to someone who still won’t help. I feel like I have been conned, they took my money, sent me a dud and then replaced it with someone’s old rubbish. The online chat function is also useless – they only advise you to call the technical team. So, there is ultimately no way to ask for help. It’s set up so you can’t actually do anything about it – maybe it is all a con? Don’t get me wrong, I really enjoyed the machine whilst it worked – it made great coffee and I set up a lovely little ‘coffee station’ because you are buying into a lifestyle, right? But George Clooney and Dua Lipa can probably just afford a new one when theirs breaks – it was actually quite an investment for me, a treat. They have told me they cannot return my original machine, (someone else will be getting that – well lucky them, because it looked brand new), and this upsets me even more, because, and here’s what I SHOULD have done, if I’d have just contacted Amazon, they probably would have replaced it. Just FYI. P.S. If none of this bothers you, you can cut out the middle man and buy a second hand one on eBay in the first place they go for around £16.99.

I love this machine. but I can not work out how to order the FREE NESPRESSO PODS I expected them to be delivered at the same time ( I am not a Tech person Very am very disappointed. you could make it easier to order them

I have been a long time Nespresso o/l since 2015 and see this offer and wanted this to co inside with my original machine. I am really happy with my purchase. Great coffee, nice flavours, I drink ice latte, hot latte and macchiatos. Milk based drinks. I don’t use syrups, I prefer flavour coffee with natural flavours. And Nespresso offer a great range of options. My friend has a bean to cup machine and he has to use syrups to get the same taste like star bucks or costa where with the pods I can get nice flavours with out all the rubbish from the syrups. Easier to clear. Great customer service. Top machine.

Absolutely LOVE our new coffee machine. We had a more complicated machine before that ground the beans etc. but alot of faffing around, wanted something smaller and easier to use, this fitted the bill perfectly. Don’t understand then bad reviews about not getting the 50 free coffee pods from Nespresso as I got mine within a week of applying. Initially the website wouldn’t accept the code but a quick email and a friendly email back sorted that out easily enough. Yes it makes a slight noise on starting up but wouldn’t say it was loud, very easy to use, pop a pod in and I put my milk in the frother at the same time, a minute later it’s ready. Couldn’t be simpler! Looks lovely and sleek on my work surface. Highly recommend.

Stopped working and unable to return

جيد

Ordered from amazon UK and the warranty is not covered in UAE