Galaxy XCover Pro | Rugged (IP68 Rated) Unlocked (Verizon and AT&T) | Dual Sim | 64GB of Storage | SM-G715UZKDXAA, Black

I've been going through a lot of phones lately. I live a rugged lifestyle: construction, farming, hunting, camping... I need a phone that can take a tumble or two. The last phone I had like that was a Samsung J7, a strong phone that lasted a long time, but is out dated because it only has 16 gig ROM—towards the end I was switching between apps by uninstalling one and reinstalling the other. This phone has 64, which is plenty for me, since I found the SD slot—the two SIM bays threw me off for a minute, those little things can be tough to see: the SD slot is on top of SIM 1, which is the SIM slot you want to use for the States. Anyway, ever since they started putting the fingerprint scanner under the screen, it seems the screen has become super fragile, and now when you break it, it doesn't just crack and you can still use it, it completely craps out and your phone is now useless. Mind you, every phone I purchase is bought with tempered glass screen protectors at the same time, which is installed immediately upon removing the phone from its packaging, the moment the protective film is removed from the screen a tempered glass screen cover is the next thing to touch it. The last time I didn't have the screen protector when the phone arrived, I left the protective film on the phone and used it like that until the protectors arrived. My old J7 would look a total shattered mess, and I'd peel off the screen protector and it'd look like a bran new phone underneath, and a new protector would be put right back on. I swore by them, but they don't protect the new phones like they did my J7, and I really think it's the stuff they put behind the screen now. This is probably why this phone has the fingerprint scanner on a side button, which I love, because it's way more accurate (probably due to the glass shields), and because it's more accessible: I can reach it with my left middle finger if I'm holding it in my left hand, or with my right thumb if I'm holding it in my right. The on screen readers often took me two hands to operate, this one I can easily work with one, making this phone so much easier for me to get into. Also, I love the two added programmable buttons, a great feature to have for people who frequently wear gloves, you can program these buttons for easy access to things like your phone dialer or camera, even if your phone is still locked, if you choose that option. Android 10 is incredibly customizable and full of features, and this is a standard Samsung phone in that it gives you full access to these features and runs the operating system well. I told you I've broken a lot of phones lately, some phones I can compare this to are the Samsung A20 and A51, and moto z4. The A20 had a power port failure on like day two, the rest were all broken screens. Those phones I think are designed more for office type workers or those in medical field and such, I think. They have a nice sleek design and their screens go to the edge of the phone or even wrap around. This phone's screen doesn't go to the edge, and is slightly recessed, which makes me feel it's better protected from a fall on its face. This makes the screen protector fit flush in the recess, but I'm disappointed that it does not fit snug. That's a separate review for the screen protector, I don't fault the phone for that. This phone is a little bit bulkier (thicker) and I suppose heavier than those sleeker designs, but I'm more comfortable with it in my hands and it definitely feels sturdier. I loved removing the cover and seeing the battery! I've missed being able to change batteries when I go on a long trip into the woods for a campout, and want to take photos or use Google Earth, or track a hike... I hope to be able to purchase a backup soon. It would be nice to have a phone again that outlasts it's specs. If this phone holds up for me as well as the J7 did, I'll be happy. If not, I will update my review.

Yada yada yada, this phone, that phone, all kinds of phones everywhere you turn - you get so bombarded with cell phone ads and commercials it becomes obnoxious. What sold me on this phone is the incredibly easy to remove / replace battery which you just can't find much of anymore. All of these new phones do not particularly serviceable batteries, so what happens after a 1000 charge cycles? If you want to keep a phone for years to come, this is it. When they say BEAST, it truly is in everyway. While it is not a slim small phone that you could forget in your pants pocket and accidentally end up in the washing machine, it is not overbearingly large or heavy. This IS definitely a commercial heavy duty grade phone. I put what I considered to be an enormous 256gb micro SD card in it, so along with the 60GB it already has built into it, it now has more space available in it than my laptop PC does. Yes, there are no particular instructions that come with this phone, but it is truly rather intuitive to learn to use. Battery life has been amazing. Reception has been amazing, even in the metal building I work in that is usually dicey for reception at best under any carrier. There is such a dramatic leap in technology with this phone that I am actually stunned - Android 10 is very well done. It is not listed as 5G, but I wouldn't be one bit surprised if it gets a software update at some point and magically meets the new mark. As it is, it downloads things and plays HD videos so quickly and smoothly that I wouldn't likely even be able to tell the difference if it switched to 5G. So I receive the phone, a little anxious about whether I can just swap in my Verizon SIM card out of my old phone and go. Ooops... Apparently SIM cards got smaller when I wasn't looking - DOH! NANO SIM cards now? Ok, so I have apparently been living under a rock. My older SIM was too big to fit. I hopped online and researched it, and what do you know, you can actually see a ton of online tutorials as to how to simply trim your older / larger SIM card down to the new NANO size - interesting. I ordered a new replacement NANO SIM from Verizon at no charge, but it will take a few days to get here. Anxious to try this bad boy phone out, I nervously trimmed my SIM card down with scissors, sanded the plastic side down a bit, and popped it right in. Not sure if I had possibly wrecked the SIM card, and also not sure if Verizon would accept the phone without a fight, I powered it up, went through the initial on screen set up prompts, and BAM - up and running perfectly (standard personal Verizon account - not commercial or prepaid). I transferred all of my data from my old phone to the new phone using the Wondershare Mobile Trans software I have installed on my PC, and everything transferred over perfectly - hooray! Now what they aren't advertising much just yet is that this phone has a dual sim card capability - wow. I haven't tested it yet, but am going to yank the SIM card out of my wife's Verizon phone and pop it into the the slot labeled "SIM 2". There was some mention that this feature is coming soon via a software update, but who knows - maybe that day has already come? I am VERY curious to see what it does with two SIM cards in it, speculating that it will act like a "Line 1 or Line 2" phone. WAAAAAAAY back in the early days, I had a Sprint phone that ran two lines. I ran a business line and also a personal line on that phone - I sure have missed that capability since then. If this works and I have two lines, I may try one of those companies like Cricket to provide a low cost second line. Again, I haven't tested this yet, but I'll bet you it works, which will tickle me silly for my business and personal usages. It has only been a few days now, but I am beyond tickled with this phone. I took a bit of a gamble on it, seeing some reviews that ranged from soup to nuts. The outcome? Tickled silly :) BIG SCREEN, ultra fast processor, more capabilities than I ever imagined (still finding more and more cool features as I continue to use it further), outstanding battery life, incredible HD audio clarity on the phone (bizarre how clear actually), phenomenal camera and video with all kinds of different possible settings, and on and on and on. Rated for being immersed in water up to five feet for thirty minutes??? Military grade drop tested with a Gorilla glass screen? Can you tell how tickled I am with this phone? And to think I was just sold on the fact that you could pop in a spare fresh battery in ten seconds flat - this is an AMAZING SUPER PHONE PEOPLE !!! I occasionally get something that under promises and over delivers - rare, but it happens. This is most definitely one of the best purchases I have made in years - SERIOUSLY :) :) :)

I liked this phone, for the most part. (After I turned off as much tracking and background apps as I could). Battery life has been great. Wifi calling works, and I use Verizon. The side/top buttons could be layed out better and configuring their functions could be better, but I liked it. HOWEVER, a couple weeks ago, the screen started flickering and not coming on. Currently, if I put it into my pocket, and then take it out, I will have to press around the middle of the screen a few dozen times to get it to power the screen. I have to handle it vary carefully to keep the screen functional. I have not dropped it in any serious way, and the screen is not cracked at all. 10/22/20:I'm still waiting on Samsung to "approve" my warranty information so I can open a support ticket.... 10/23/20: warranty approved. 3/04/21: finally got around to sending for warranty repair. 3/11/21: Facility received the phone. 3/16/21: got an email that repair wasn't covered. Called support to pay ~$82 charge. Was told the tech's system wasn't working and they would call me back. No missed calls from 800 numbers, or samsung. 3/23/21: ticket marked cancelled in website, no notification. 3/24/21: contacted support again, used chat since call said 30 minute wait time. Chat person to 16 minutes to look up ticket number. took 10-15 minutes to respond to each of my simple questions. Support claims they tried to call me 3 times and closed the ticket. During the chat session, I received an email about the ticket being cancelled. When I receive my phone again, I will start the whole support process again from the beginning. So far I am 3-4 hours in to troubleshooting and getting the phone repaired, and have made no progress. Downgraded to 1 star.

I bought this phone for many of the reasons B. Rodgers cited in his thorough review. The phone is bigger and much heavier than what I expected [ UPDATE: but I got used to the bigger size and weight]. Flagship phones are designed for obsolescence and cost twice as much. They have sealed-in batteries that typically fail after 2 years, and usually only promise 1-2 years of security updates. Since the Xcover Pro has Android 10 from the factory, it reportedly can support more thorough or lasting updates than Android 9 phones. The Xcover Pro guarantees 3-4 years of security updates, and has a 24-month warranty, whereas most phones offer only 12 month warranties and maybe 1 OS update. The battery can be swapped out before a new work shift, and swapped out at the end of its useful life, using only our bare hands. This phone is rugged, water resistant, and has good cameras; other phones with removable batteries have no water-resistance, low-end processors, and low-end cameras. I don't want to contribute to electronic waste, so I chose a phone that is designed to last. The ultra-wide-angle camera seems to cover about 135 degrees, so you can stand in a room corner and fit the whole room into the frame. It has a left-side button that can be assigned to any two apps via a long press or short press, and a top button that can be assigned to launch any two apps. The right-side power button can also be assigned, and I don't have to lift the phone off the desk to use the fingerprint reader that is built into the right-side power button. * Dictation without the cloud This phone can convert speech to text internally, without sending your voice to the cloud. I confirmed this by dictating text into apps while holding the right-side button, even when I had the phone in airplane mode. * Wi-Fi calling I need Wi-Fi calling so I can place and receive calls without paying exorbitant roaming fees when I travel, while using my regular phone number. Although Samsung reassured me that all their phones including this one support WI-Fi calling, after purchase Samsung support told me that Wi-Fi calling requires cell-carrier bloatware baked into the phone's firmware. Consequently, if you want this phone to have Wi-Fi calling, the only option is to get a carrier version. In the US it is only Verizon, so you will have to put up with the worst customer service I have experienced in years, or purchase the phone from Verizon then use it on another network. * Point Of Sale (POS) transactions: Samsung claims that this is the only phone with EMV Level-1 compatibility: "You can now accept payments without the need for additional hardware. The Galaxy XCover Pro has EMV Level-1 that makes it mPOS-ready." However, the Xcover Pro does NOT have MST (Magnetic Secure Transfer) hardware, and therefore does not support Samsung Pay for paying at point of sale (POS) locations. Samsung claims I can use Google Pay, but I have not tried that, as I do not want Google to log every transaction I make with my phone. Unlike other payment systems, Samsung Pay uses MST hardware on their most popular phones to make credit card transactions compatible with all POS magnetic strip readers. The phone does have NFC payment, which works only on POS systems that support NFC. So Ironically, the XCover Pro has more capabilities for accepting payments from other credit cards, but fewer capabilities for making payments with your own credit card due to lack of MST hardware. This unlocked Xcover Pro has powered down for no apparent reason, and self-reset numerous times. I don't know if that's due to any of my installed apps, though they were working fine on my older & slower Samsung phone. I'm returning this phone and trying my luck with the Verizon version because Wi-Fi calling is essential to me. The Verizon XCover Pro is not self-resetting, but I have not yet allowed it to install the latest OS update, so I don't know if that will cause the resets. *** UPDATE on 2020-07-25: *** I purchased the $500 Verizon XCover Pro with a $200 discount to be credited monthly over 24 months, and an additional $200 credit on my first Verizon bill for porting my phone number to a Verizon Enterprise account. Obtaining a new account from Verizon was so aggravating I'm not sure it will be worth the savings. 1) As far as I know my Verizon XCover Pro has not self-reset. I've had it for almost two months. I suppose I should restart the phone. 2) If anyone has conclusively been able to get this unlocked XCover Pro to work with Wi-Fi calling, please reply to this review and let us know. Samsung told me Wi-Fi calling is not possible on an unlocked phone. 3) If you have been able to get this phone at a discount from Verizon on a personal account, let us know. 4) Unsurprisingly, Verizon's custom bloatware on the Verizon version of the XCover Pro disabled the built-in FM radio. Carriers do this to push us into their data plan. So no emergency radio reception for when the towers are down or out of reach, and no radio feed without a data plan on the Verizon version. 5) The FM radio on this unlocked phone was not disabled. However, I could not get FM radio reception using the NextRadio app (all I heard was noise) even though reception was great on my nearby Android tablet using the same wired earphones as an antenna. Does the FM radio work on your XCover Pro? You you can install the NextRadio app and use wired earphones as an antenna.

So got this phone as my old one of 6 yrs finally crapped out after going through a dozen replaceable batteries and after I could no longer delete enough carrier bloatware to stop the phone from bogging down - did I mention it was old? So because of my job I needed a phone that can be used for 18 to 24 hrs without a charge and that means a replaceable battery - also nice to have extra storage in the form of an SD card as it allows one to avoid prematurely clogging up the device memory with all those 2 thousand songs and photos. That pretty much limited my choices, buy an older phone model like the LG V20 which is old already, or buy a really old old model like the galaxy S5 like I just had - or buy the Samsung Galaxy xcover pro. So I got the xcover and got two extra batteries from England for 60 bucks delivered - they arrived in 3 days same day as the phone, (noice job there mates). Anyway getting the phone to work on Verizon (the only carrier that works reliably at my home) was an adventure. Couldn't swap the Sim card as the xcover takes a smaller one than the one in my old phone. Drove 30 miles to town to get a new Sim card - first place all out - drove 5 more miles to next place they had one. They put it in the phone activated it and started transfering data. Longer story short the new Sim was bad couldn't make or receive calls and once that was resolved still couldn't make calls until they found that the hd digital box had to be checked and activated on my Verizon account. After that it finally worked. So yeah, can't give it four stars as the phone came with no documentation - there is a manual online but you have to look for it - and it was real pain to get it to work - I certainly could not have done it on my own and was weirdly lucky to run into a computer/phone geek at the verizon store who took an hour to make it work, "cause it should work." Using the phone is fine - a little bigger than I'm used to but seems like most of the phones are all huge now-a-days. Love the replaceable batteries a real life and anxiety saver. Like the fast charge. Phone seems to work fast enough. Love the SD card just drop all the crap right on it. Can't speak to durability - like the claimed drop resistance, water resistance, etc.... But still got a case and a screen cover as crap happens. Overall I am very glad to have found this phone, it's what I needed.

This is an excellent smart phone at a reasonable price. My previous device was a Samsung "Active", which had an area fingerprint reader on the back surface that was nearly useless as it required the orientation and placement of my finger to be nearly perfect. This reader is essentially a linear array, and so well integrated into the inset-side-mounted on/off button that it is reliable, hence routinely useful. I purchased the phone through Amazon (good), and followed the on-line guide to transfer files and set it up (again, good). Transfering my activated AT&T account was another matter. The technical information that came with the phone made a point that a certain (specified) SIM card was required. To my eyes, that description did not match the SIM card in my Active. Calls to AT&T did not work. A visit to the local AT&T store at first was unsuccessful. The clerk shook his head and walked away, passing off my request to another agent. She pointed out that the SIM in my older Active was the correct variety, and in a few minutes had switched them out, tested, and verified that all was well. She told me that Samsung has used the same SIM card on all of their phones for the past several years. Easy peasy for the cognizenti :~) Other features...The back plate of this phone removes easily (without tools), allowing access to the innards. The battery may be removed (for security if required), replaced, or swapped out to be charged externally (extra equipment needed). There is an internal slot for another chip to increase storage. The screen is hardened glass, so that no screen protector should be required.

This should be a nice, midrange device. A good rugged phone that feels and works like a regular smartphone. Unfortunately, that's not the case. This device is NOT on AT&T's VOLTE list, so they won't activate it without jumping through a bunch of hoops even if you buy one from them. It doesn't have the bands to work on T-Mobile, so that's a no-go. It does work on Verizon though! (except for the fact that voicemail never worked on one of them and they never could figure it out and a recent update nuked BOTH of these phones on my account, and Verizon's repeated message is that I needed new SIM cards that also never fixed anything through the 3 times changing them.) As for the device itself, there's no wireless charging which is no fun. The cameras are better than most "rugged" phones, and overall the performance is pretty snappy. The screens on both devices have noticeable darkening at the top and bottom edges, almost like the backlight doesn't go all the way to the edge. 2 stars is probably generous, but I really wanted to like this phone.

I love my LG G5 so much I bought more than 15 of it for my family and relatives, and 1 as a back up for myself, but unfortunately both died... one wouldn't turn on again one day and the other takes too much effort to repair. I have been eyeing this phone from Samsung since May 2020, but the only reason why I did not get it sooner was because the spare battery was nowhere to be found in the states. WTH Samsung? I was ready to upgrade the whole family to this phone, but you've let us down - you've let a lot of folks down. So why then the 5 stars? Read on.... Going from the LG G5 to this phone was smooth. Only a few things that bothered me. So lets go over the cons first: - No spare battery available in th US. Enough said. - Volume is lower than any other phone I've used. I've disabled the volume limiter, but the volume on max settings for this phone including for its loudspeaker is still too low. For a phone marketed for industrial use, the audio quality should atleast be up to par with other phones. Microphone is clear and crisp, but what good is it if you can't really hear the other person on the line while being in an industrial environment? Regular users should be okay with the volume. - The fingerprint reader/power button is on the right near the volume buttons and is flushed with the side making hard to feel for whereas the G5 has it slightly raised and it is the only button on the back...so it was easier to feel for. Would really rather have the "XCover" button as the power/fingerprint button. - Default button and screen page layout for this phone is messy and frustrating to navigate. It will require some fiddling to get a better end result. Can be much easier to use than the G5. My suggestion...download a button remapper app. It will make your life much easier. Let's just hope Samsung doesn't decide to disable the 3rd party button remapper as their button remapper is extremely limited, junk. - No IR blaster. Who uses it these days? I do, and quite often. Really miss this option...but then again...it's just me. Pros: - Long battery life. I use my phone heavily... to give you an idea...I go through at least 3 to 4 G5 batteries a day. With this phone from morning until night ...I still have about 20% left to go. This is the reason why I am not knocking off a star for the spare battery issue - there's really no need to change battery. However, like all batteries, their charge cycles diminishes, and also because there will be time when I am out for days without a charger. Therefore, I still would like to see Samsung live up to its promises. - Feels good on the hand. Feels solid... not slipper...no fingerprints all over the phone. Looks clean - all the time. - Top button by default is a flashlight on/off. You can change the settings to even have it accessible even when the phone is locked. This is definitely one of my favorite feature for this phone. Ofcourse you can also remap it to other things too if you so choose. Same with the left "Xcover" button. - Removable battery and is waterproof? As long as you dont drop it deep into a lake...I was already sold on the removable battery. - Better cameras. The cameras setup is similar to what you get with the G5: Main camera, wide camera, and selfie...just better quality. - Charges quickly. For a battery this size...it completes its charge almost at the same time as the LG G5. Other things to consider: - May be on the heavier side. I don't mind this at all, but it is heavier than the G5. Just something you might want to note. Conclusion: it is an upgrade from the LG G5. And for the price, it definitely deserves a 4.5 five star rating. However, I can't give half a star, so I'll give it a 5 star and hope that Samsung will finally make available the spare battery plus charging cradle.

Device was broken or defective and seller refused to pay for shipping back. Seller consistently said the phone was not defective but it did not work for texting and calls.

Delivery, packaging and the product is very good.

Love the phone, hate the un-installable bloat that comes with it.

The most vulnerable for damage is the Screen. It breaks easily. I been changing the screen for 3 times already from Aug 2022 to Oct 2024

Fast delivery. Good.