Question 1

How to fix when the filtering stops after 5 months? Changed filter often (&early), cleaned it, put it all back together, etc. H20 still stays in top.

Accepted Answer

This may occur if bubbles or air pockets have become trapped in your filter. To help remedy this, we would recommend, first, removing the filter from your pitcher. Once removed please hold the filter upside down at a slight angle and shake it for 5-6 seconds before returning it to the upright position. You should hear the carbon particles inside moving. This procedure should compact the contents of the filter and eliminate any air pockets trapped within, which can prohibit water flow. This should restore performance to your filter. We hope this is helpful. If you need further assistance please contact us by emailing SocialSupport@helenoftroy.com. Thank you.

Question 2

The filter was set up at 2 pm, it's  7 pm and i have about a 1/2 inch of filtered water. How do i contact for a replacement?

Accepted Answer

Thank you for reaching out to us. This may occur if bubbles or air pockets have become trapped in your filter. To help remedy this, we would recommend, first, removing the filter from your pitcher. Once removed please hold the filter upside down at a slight angle and shake it for 5-6 seconds before returning it to the upright position. You should hear the carbon particles inside moving. This procedure should compact the contents of the filter and eliminate any air pockets trapped within, which can prohibit water flow. This should restore performance to your filter. We hope this is helpful. If you need further assistance please contact us by emailing SocialSupport@helenoftroy.com. Thank you.

Question 3

Does this come with a filter?

Accepted Answer

Yes.  Mine did come with one filter.

Question 4

Does this pitcher filter iron?

Accepted Answer

That is a good question Amanda. This filter is not rated to remove Iron.  Please visit the following link for an outline of the contaminants filtered by PUR filters: https://www.pur.com/why-pur/filter-comparison

If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@HelenofTroy.com. Thank you.

ASIN	B081PGZ3KR
Best Sellers Rank	#1,864 in Tools & Home Improvement ( See Top 100 in Tools & Home Improvement ) #20 in Water Dispensers & Coolers
Brand Name	PUR
Capacity	7.09 liters
Container Type	Dispenser
Customer Reviews	4.5 4.5 out of 5 stars (6,707)
Filter Life Cycle	2 months
Global Trade Identification Number	00328785003437
Included Components	Classic 18 cup dispenser and filter
Installation Type	Countertop
Item Dimensions L x W x H	15.3"L x 5.3"W x 10.1"H
Item Type Name	Classic Water Filter Pitcher Dispenser
Item Weight	8 ounces
Manufacturer	PUR
Material Type	Plastic
Model Name	30 Cup Dispenser
Model Number	DS1800Z
Number of Items	1
Number of Packs	1
Other Special Features of the Product	Chlorine Reduction
Part Number	DS1800ZAMV6
Power Source	Manual Winding
Purification Method	Ion Exchange
Supported Water TDS Level Maximum (PPM)	500
UPC	328785003437
Unit Count	30 Count

30-Cup Countertop Water Filter Dispenser, White/Blue, DS1800Z | 2-in-1 filtration, includes cartridge, lasts 40 gallons or 2 months, dishwasher safe

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