Brio Countertop Self Cleaning Bottleless Water Cooler Dispenser with Filtration - Hot Cold and Room Temperature Water. Free Extra Replacement Filters Included - UL/Energy Star Approved

I had given this 1 star because of issues explained below. I've decided to update this review because: 1) I called the company again and reached customer service easily. 2) They processed an exchange with free return shipping. 3) The replacement is working great so far. Can't ask for much more than that! I bought this dispenser for our office, it initially worked very well. The cold water was clean and crisp. The hot water was hot enough to brew a cup of tea. But after one month, the machine stopped cooling. I went through the reboot instructions but it didn't work. So, I replaced the filters, which was also recommended for a malfunction. Initially, this also did not work - but several days later, the cooling element worked again - but stopped working after one day. I called Brio customer support and was given instructions to turn off the hot and cold buttons, unplug the machine for 2 hours, plug it back in, dispense some water, turn on the hot/cold, and see if it started working. This did not work. I called Brio back during business hours. The phone rang for ages and no one answered. It would have been just as cost effective to take $300 in cash and run it through a shredder. This is the third water dispensing machine that has malfunctioned in our office. I suppose the return process will also be a hassle - assuming I ever get someone at Brio to answer the phone.

I was hesitant to purchase this online as I like to see it in person. This unit was packed and shipped very well And the unit was easy to install as per the instructions. The unit dispenses great filtered water on demand and works perfectly so far. Great looking unit I was impressed. This unit came with extra filters and we stopped our office bottled water delivery. This product was a great purchase at a great value.

It quit working after 6 months. The cold water ran hot and is just junk. Unfortunately, I bought another one for the office a couple months after and the pressure regulator broke after a month.

Hooked up easily. Water tastes great and stays cold.

Worked great until it didn't. Didn't quite make it to two years. Invested in a good one to last a few years and am disappointed by it. First, tank started freezing and now water doesn't feed into empty reservoir. Saw a few youtubes people having to replace temperature sensor. Sounds like a defect to me. They probably build with limited lifespans so you're required to by a new one..

I had not heard of this brand prior to receiving this unit. My initial impression upon unboxing the unit was that it was well made and asthetically pleasing. It's pretty heavy for it's size. Although I wish the blue "Brio" logo that's predominately displayed smack in the middle of the face plate was not there. In any event, it's easy to hook up to your water supply although each installation will have it's specific. challenges. The cooled water was about the same tempature as that come from the water dispenser in my fridge and the hot water is adequate for tea & hot chocolate. My issue is where to put the unit. At 19 1/2" tall, it's too tall to fit on the countertop under the upper wall cabinets, That space is typically 18" so it has to sit on an open countertop. I would really like it to sit against a back wall and under the cabinet, but it just doesn't fit. So I will have to find a suitable location. Overall I really like the unit, but it's height is an issue so plan ahead.

Installation was easy and the machine looks good in our business.

Easy to install. Instructions are a little light on detail and unit comes with many extra tubes and fittings I didn't need. Water is hot and chilled water is just right.

Refrigeration stopped working after just a few months, Contacted Brio Support send video invoice etc. Then they said they couldn't help because were in Canada. Tryed to contact Amazon they send me back to Brio.