Crisis Management: Leading in the New Strategy Landscape

Description

Offering a strategic orientation to crisis management, this fully updated edition of Crandall, Parnell, and Spillan′s Crisis Management helps readers understand the importance of planning for crises within the wider framework of an organization′s regular strategic management process. This strikingly engaging and easy-to-follow text focuses on a four-stage crisis management framework: 1) Landscape Survey: identifying potential crisis vulnerabilities, 2) Strategic Planning: organizing the crisis management team and writing the plan, 3) Crisis Management: addressing the crisis when it occurs, and 4) Organizational Learning: applying lessons from crises so they will be prevented or mitigated in the future. The second edition emphasizes the importance of managing both the internal landscape (those stakeholders within the organization, such as the employees, owners, and management) and the external landscape (those stakeholders outside of the organization, such as the media, customers, suppliers, general public, government agencies, and special interest groups). Review: Double-Loop Learning - The book is written with examples and tons of great insights. All the stories in the book are written to help illustrate the issues facing organizations when they neglect crisis management planning. This book is a wake-up call for all organizations in this 21st century. Review: Five Stars - great to have this product on my kindle. increases the ease of reading for my courses. Thank you.