Freedom Guardian- A Revolutionary Emergency Response Smartwatch, Nationwide Coverage, GPS, and Messaging Capabilities, 2 Months of 24/7 Emergency Monitoring Service Included from the Nation's Top Rated Medical Alert Company

I had high hopes for this product and was extremely disappointed. I called the 800 number listed on the outside of the box, and it was disconnected - I should've known this was a bad sign! I opened the box and the SIM card had already been punched out and inserted into the phone. While charging the phone, I googled Freedom Guardian looking for a general number to call, and out of 3 listed, only 1 worked - the other 2 were disconnected, not counting the one the was on the box. I got an automated after-hours voicemail (it was on a Saturday afternoon) and left a message. I read over the instructions, downloaded the app and in order to register for the app, you need an account number that's supposed to be listed on the outside of the box. There was none and I even tried to use the serial numbers, hoping it was considered the account number, but no luck. Monday rolled around, no callback, so I called on Tuesday and I got the automated "all of our representatives are currently assisting other callers, someone will be with you shortly". After about 20 minutes of being on hold, I got a live person who said all representatives are still assisting other callers, will take a message and pass it along to the next available representative. Ugh! I left a message and still, no one called back. I called again on Wednesday and went through the same routine. The representative said there was nothing she could do but take a message and at that point, I decided to return it. How can I trust this company to help out my mother in the event of an emergency, when I keep getting the runaround? I was extremely disappointed since I liked the idea of a watch, opposed to an obvious looking medical device, but I'm not willing to risk safety for looks

Finally I got this father’s day gift for my dad and it looks and functions great. As he gets older, I’m always worried when he goes out on his own. But we’ll both feel much safer with him wearing this smartwatch. It's pretty easy to use, and convenient to carry around. And, we really like the design, since it doesn't look anything like a medical alert product so my dad can feel free to wear it comfortably with feeling offended. I hope he continues to like it!

Bought this for my elderly mom. It's BIG and band is tough for her to put on by herself. We ended up putting a new, easy clasp band on it for her. Maker does not offer this, we went to a jeweler. She lives alone and it gives us (her kids) a little piece of mind

Horrible customer service. Spent hours on hold just to setup the device. Lied to by customer representatives more than once. Emergency services DISPATCHED while testing the device per representative instructions. DO NOT BUY THIS PRODUCT!

The interface on this smartwatch is great and large enough for the elderly to navigate. It’s a wonderful concept to have a watch that provides emergency response when needed. Highly recommend for your loved ones!

The phone number on the box was disconnected.I googled medical guardian to find a number to call. The operators were nice and patient but the watch couldn’t connect to any internet despite the fact I’m in at&t coverage territory in a large city. The device didn’t even let me power it down. Waiting for them to send me a new device directly from medical guardian and will update then. Update one month later by the time I tried setting watch number two up after waiting days for a. All from the tech team we could never get the watch to hear our voice and a false alarm was alerted and emergency vehicles were dispatched! For a while I decided it would be worth being able to text my mom even if she couldn’t use the emergency button but the texting interface kept defaulting to Eastern time which meant my reminders weren’t correct and I kept having to change them. On top of that texting only worked when I was testing the watch when she was not at her apartment building- when she was inside her apartment it never got the texts. So finally after dealing with many factors I returned all of this- out $99 for the watch and actually another $150 for 3 months of services. What a Waste!

So far this medical alert device from Freedom Guardian is working fine. It is a wrist watch type that is large, but very helpful. By pushing the white button on the side, the time and date show up on a colorful watch face. Tap the face and the time is delivered by a pleasant voice. The red button below the white one is for alerting the monitoring center that help us needed. Press the red button twice and it will be answered by a person who will make sure that help is in the way. I have had no problems with it so far, and I feel very secure wearing it.

This product is great for anyone with serious medical conditions where emergencies might arise. It has great features, easy to use and still somewhat stylish. I would highly recommend this watch for that peace of mind.