Question 1

Is the aeron chair sold by madison seating a real herman miller product?  i have read online that herman miller has a lawsuit against madison seating.

Accepted Answer

Caveat Emptor: Before you buy anything from Madison Seating, carefully read their extensive disclaimer which flatly contradicts their "money back guarantee." There are so many restrictions in their Terms of Use that the cost of returning a defective item is prohibitive after you add up the shipping, restocking fees, etc.  In our case, we purchased 6 chairs from Madison seating, 3 of which were defective.  The 3 chairs all had a defective reddish pink bolt that made it difficult to assemble them. Because the chairs came that way, we thought exchanging the 3 defective chairs would be no problem since before we purchased our chairs we were guided by Madison Seating's "100% customer satisfaction guarantee" and their "30 day No-Risk, Hassle-Free return policy." As we subsequently discovered our experience in trying to return the defective chairs we received was anything but hassle-free.  When we attempted to exchange the defective chairs we were immediately met with opposition by Madison seating. Very long story short, a volley of hostile communications ensued, culminating in threats of lawsuits and police interventions, etc. Speaking of lawsuits, although their Terms of Use specifies a 1-year warranty from the manufacturer directly, it actually appears that Madison has been sued by Herman Miller for making such claims.

Question 2

What is the difference between the size B and the highly adjustable?

Accepted Answer

Not really a difference, size B is what size chair you would choose according to height. Highly adjustable allows the user to adjust the arm position, back position etc...if you do not choose the highly adjustable the user can not adjust the position of the chair. Does not relate to the size of the chair

Question 3

Why does this description say "Cannot offer as New"? I prefer a new chair not used or reconditioned.

Accepted Answer

It says -Open Box- in the description, it's not technically a brand new, unopened product but it's not a "used" product as most would imagine as it's likely a model, a demo, or even it was returned because someone ordered the wrong thing and never used it.

Question 4

Can the arms be removed?

Accepted Answer

They can, but be ready to replace them soon at your cost.  Bought this chair from Madison Seating less than a year ago and the armrests are already falling apart. MS said the warranty did not cover the issue.

ASIN	B00TXS2FR6
Additional Features	Adjustable
Age Range Description	Adult
Arm Style	with-arms
Back Style	Solid Back
Best Sellers Rank	#66,127 in Office Products ( See Top 100 in Office Products ) #345 in Office Chairs & Sofas #528 in Home Office Desk Chairs
Brand Name	Herman Miller
Color	Carbon
Customer Reviews	3.4 3.4 out of 5 stars (296)
Fabric Type	Pellicle
Fill Material	Foam
Finish Types	Polished
Form Factor	Tilt
Frame Material Type	Metal
Furniture Base Movement	Rock
Furniture Finish	Stainless Steel
Included Components	Tension Control, Fully Adjustable Arms, Lumbar Support
Indoor Outdoor Usage	Indoor
Item Depth	17 inches
Item Dimensions	17 x 27 x 42 inches
Item Dimensions D x W x H	17"D x 27"W x 42"H
Item Weight	48 pounds
Leg Style	Cross Leg
Manufacturer	Herman Miller
Manufacturer Part Number	AE113AWBAJG1BBBK3D01
Manufacturer Warranty Description	Office design outlet's 12-year warranty covers everything that makes up our standard office furniture products—including electrical components, casters, pneumatic cylinders, tilts, and all moving mechanisms.
Material Type	Stainless Steel
Maximum Weight Recommendation	300 pounds
Model Name	Aeron
Model Number	AE113AWBAJG1BBBK3D01
Number of Items	1
Number of Packs	1
Pattern	Solid
Product Care Instructions	Wipe Clean
Reclining Position Count	2
Recommended Uses For Product	Office
Room Type	Office
Seat Material	Stainless Steel
Shape	Distinctive
Size	Size B (Medium)
Style Name	Modern
Surface Recommendation	Hard Floor
Theme	Modern
UPC	743724378221 743724377750
Unit Count	1 Count

Aeron Executive Office Chair-Stainless Steel, Size B-Fully Adjustable Arms-lumbar Support Open Box

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