where can I purchase a replacement pump ?

I thought I needed a pump because it had almost quit working. It was just plugged up with hair. Did you try taking it apart and cleaning it? If that's not it, you have to get a pump the same wattage, output, etc...just search pet fountain pumps. Now this will involve tearing the fountain apart and connecting wiring. My pump is e years old and still going strong, with monthly cleaning.

Where can i find these replacement filters??

From Amazon. They're listed as an accessory order. Or just put in honey guardian filters.

Why do the new filters have to come in plastic? It seems less effective than the fabric casing at trapping hair, not to mention more wasteful.

Not sure. My unit is working better without either filter. With either filter after almost a year it over flows.

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HoneyGuaridan W25/W18 Pet Water Fountain Replacement Carbon Filters 6 - Pack

Product ID: 136616833

Details

Brand
HoneyGuaridan
Material
Carbon Carbon
UPC
737420881710
Unit Count
6 Count

💧2.5L ultra-quiet water capacity

📶Dual-band WiFi (2.4G/5G) connectivity

🔋2000mAh battery with 15-day runtime

Description

💧 Stay ahead in pet care with the smartest, quietest hydration station on the block!

SMART HYDRATION CONTROL - Manage your cat’s water intake remotely via the HGsmart app with seamless 5G WiFi connectivity.
TRIPLE FILTRATION PURITY - Advanced triple filtration system delivers fresh, odor-free, oxygen-rich water for optimal pet health.
SMART ALERTS DUAL POWER - LED indicators keep you informed on water and battery status, while dual power (battery + adapter) guarantees uninterrupted hydration.
WHISPER QUIET MAGLEV PUMP - Innovative pumpless maglev technology ensures ultra-quiet operation (<23dB) and safer, debris-free water flow.
LONG LASTING LOW MAINTENANCE - Generous 2.5L capacity means fewer refills—up to 8-10 days of fresh water with easy tank visibility.

The HoneyGuardian Cat Water Fountain is a cutting-edge, battery-operated smart dispenser featuring dual-band WiFi for app control, a revolutionary maglev pump for silent and safe water flow, and a 2.5L capacity that supports up to 10 days of hydration. Its triple filtration system ensures clean, fresh water, while smart LED alerts and dual power options provide hassle-free, continuous operation—perfect for the modern pet parent who values convenience, safety, and style.

Specifications

ASIN	B07QRTJ2NC
ASIN	B07QRTJ2NC
Brand Name	HoneyGuaridan
Customer Reviews	4.4 4.4 out of 5 stars (530)
Date First Available	March 25, 2019
Item model number	Pack of 6 Carbon Filters
Manufacturer	HoneyGuaridan
Manufacturer	HoneyGuaridan
Manufacturer Part Number	Pack of 6 Carbon Filters
Material Type	Carbon,Activated Carbon
Model Number	Pack of 6 Carbon Filters
Number of Items	6
Package Dimensions	9.45 x 3.23 x 1.06 inches; 5.29 ounces
Product Benefits	Removes bad tastes and odors, catches hair debris, maintains water freshness with regular filter changes.
UPC	737420881710
Unit Count	6 Count

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