---
product_id: 201838151
title: "Cync No Neutral Paddle Style"
brand: "cync"
price: "$66.74"
currency: USD
in_stock: true
reviews_count: 13
category: "Cync"
url: https://www.desertcart.us/products/201838151-cync-no-neutral-paddle-style
store_origin: US
region: United States of America
---

# 5 Amp max current Dual Bluetooth & 2.4 GHz WiFi Custom scheduling & scenes Cync No Neutral Paddle Style

**Brand:** cync
**Price:** $66.74
**Availability:** ✅ In Stock

## Summary

> 💡 Light up smarter, live brighter — control at your fingertips!

## Quick Answers

- **What is this?** Cync No Neutral Paddle Style by cync
- **How much does it cost?** $66.74 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.us](https://www.desertcart.us/products/201838151-cync-no-neutral-paddle-style)

## Best For

- cync enthusiasts

## Why This Product

- Trusted cync brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Key Features

- • **Compact & Easy Install:** Slim paddle design fits standard switch boxes for a clean, modern look.
- • **Seamless Voice Control:** Hands-free lighting with Alexa & Google Home compatibility—no hub required.
- • **Energy-Savvy Scheduling:** Automate your lights to save energy and never come home to darkness.
- • **Flicker-Free Performance:** Includes bulb adaptor to eliminate annoying flickering and flashing.
- • **Smart Home Upgrade, No Neutral Needed:** Transform any traditional bulb into a smart light without rewiring hassles.

## Overview

The GE CYNC Smart Light Switch is a sleek paddle-style switch that upgrades any traditional bulb to smart control without needing a neutral wire. It supports 5 Amp loads at 120V, connects via Bluetooth and 2.4 GHz WiFi, and integrates seamlessly with Amazon Alexa and Google Home for voice commands. Featuring energy-saving scheduling, flicker-free operation with included bulb adaptor, and compact dimensions for easy installation, it’s the perfect smart home upgrade for professionals seeking convenience and style.

## Description

Product description Can I connect and control other Cync or C by GE devices with these switches? Yes, you can control other Cync or C by GE devices by assigning those devices and the switch to the same app Room or Group in the Cync app. Can I connect and control other Cync or C by GE devices with these switches? Yes, you can control other Cync or C by GE devices by assigning those devices and the switch to the same app Room or Group in the Cync app. Can I use the switch with a fan or on a circuit that controls an outlet? Our Wired Smart Switches are not compatible with fans and cannot control an outlet. They are only compatible with light fixtures and only work with other Cync products. As Cync does not offer an outlet, we cannot mix smart and non-smart devices. Can I use the switch with a fan or on a circuit that controls an outlet? Our Wired Smart Switches are not compatible with fans and cannot control an outlet. They are only compatible with light fixtures and only work with other Cync products. As Cync does not offer an outlet, we cannot mix smart and non-smart devices. What wires do I need in my switch outlet box for installation? 3-Wire (No Neutral) Smart Switches require Line, Load and Ground wires. 4-Wire (Neutral Wire Required) Smart Switches require Line, Load, Ground and Neutral wires. If your home has neutral wires, we recommend the 4-Wire (Neutral Wire) Smart Switch. What wires do I need in my switch outlet box for installation? 3-Wire (No Neutral) Smart Switches require Line, Load and Ground wires. 4-Wire (Neutral Wire Required) Smart Switches require Line, Load, Ground and Neutral wires. If your home has neutral wires, we recommend the 4-Wire (Neutral Wire) Smart Switch. Are Cync Switches compatible with integrated fixtures? Cync Switches are to be used with triac-dimmable fixtures and LED bulbs. No Neutral Wire Dimmers are safe to use with dimmable integrated fixtures but the performance cannot be guaranteed. Check for bulb compatibility before purchasing. Are Cync Switches compatible with integrated fixtures? Cync Switches are to be used with triac-dimmable fixtures and LED bulbs. No Neutral Wire Dimmers are safe to use with dimmable integrated fixtures but the performance cannot be guaranteed. Check for bulb compatibility before purchasing. Why do the lights keep flickering / flashing? Depending on the bulb type or the minimum load of your lights, you may experience functionality issues, including flashing/flickering lights. Flickering is an issue if the load is below 15W. In these cases, the included bulb adaptor is required. Why do the lights keep flickering / flashing? Depending on the bulb type or the minimum load of your lights, you may experience functionality issues, including flashing/flickering lights. Flickering is an issue if the load is below 15W. In these cases, the included bulb adaptor is required. Compare GE Cync Switches Cync Smart Dimmer Cync Smart Dimmer+Motion Cync No Neutral Dimmer Cync Wire Free Dimmer Cync Dimmer+White Tones

Review: I Can't Help but Keep Buying More! - My child has a horrible habit of never turning off lights which bothers me to no end. In addition, my laundry room light switch is behind the door making it irritating to turn on or off when my arms are full of laundry. For those reasons, I had 2 requirements 1) a light switch with a motion sensor for my laundry room & light switches that I can control wirelessly/remotely. To accomplish this, I bought multiple different types of Kasa switches. I was able to install the motion sensor light, but because the motion sensor is on the switch itself & the switch is behind a door, the light kept shutting off at the worst times. I was going to just live with it because I was going to install other Kasa light switches, but when I went to install the other switches, I uncovered a large issue that prevented me from installing the Kassa switches. Unfortunately, Kassa switches require neutral wires which didn't work with my house that was wired in the early 2000s, without neutral wires. I researched like crazy to find switches that are wireless, do not need to connect to a hub that is plugged into my wi-fi router, and do not need a neutral wire. My research lead me to this GE Cync switches. So far, I have installed 2 dimmers, 1 switch paired with a remote sensor, 2 switches I configured as 3-way switches, & 3 other standalone switches. I also have 2 more dimmers & additional switches I have yet to install. I found the installation of the switches to be pretty easy. I have little electrical experience, but after installing multiple Cync switches, I am able to install a new switch in under 15 minutes. As soon as I install a new switch, I immediately connect it to my wi-fi. After getting each switch connected to my wi-fi, I then configure all of the switches at the same time in the Cync app. I did have a few hiccups with the Cync app when I configured the first couple of switches, but if I kept the app open, the lights would connect to it after a minute or so. I also had to restart the app a couple of times, but all in all, connecting the switches to the app was pretty simple. What's nice is when you are configuring the switch, the app tells you to look for the flashing green light on the actual switch so that you know exactly which switch you are configuring (super helpful when you are configuring 3-way switches). One thing to note is that you must first set up a room & add your appropriate switches to the room. If you have multiple lights in that room that you want to work independently, you must create a group in that room for each independent light (e.g. My 3-way switch is in my hallway. I set up my hallway as a room & put both switches in the same group so they work with each other. My kitchen has island lights & an over the sink light. I set up my kitchen as a room & put my island lights in 1 group & my sink light in another group... if I hadn't done that, even when I wanted just my sink light to turn on, both my sink & island lights would turn on & off at the same time, regardless of which switch I turned on or off). Now that the switches have been configured in the app, my lights work great using either the app to control them or the switches themselves. Another thing to note is that in homes with older wiring, your lights may flicker after installing the switches. There is a light bulb adapter that comes with each switch & if you use that adapter with your light bulb, the flickering should stop. The downside to the switches is that they are pretty spendy... especially if you must purchase the switches that do not require a neutral wire. The Kasa switches are much more reasonably priced, but again, the Kassa switches all require a neutral wire. However, when all is said & done, if you watch the price of these switches & are able to get them for under $30, I feel they are well worth it! Every time I find them for under $30, I buy as many as I can with my goal being to have either one of their dimmers or one of these switches in every switch in my house!
Review: GE/CYNC removes critical safety features without notice! - I bought this to control outside lights on my home and driveway. This was initially difficult to get working properly, because GE's desertcart description said it worked with incandescent, LED, and Compact florescent bulbs. After several calls to their support team, one of their members found a technical document that stated CF bulbs were incompatible! So finally it worked OK for a year or so, but then I noticed it was not adjusting the ON time automatically when it was set to turn on at sunset. I "chatted" with tech support and they said: "Currently, ever since we switched to the new Cync App, we have removed the Sunrise / Sunset feature as it's no longer apart of the scenes / schedules and the times would have to be manually update. " These are important safety features they've removed without notice. My lights were going on at a fixed time, which is a clear signal that no one is home, but GE and their vendor did not see fit to tell anyone ever! And there is no plan to restore that function. Their only response (see the complete text of the chat below) was to see if I wanted to put a request in to add it back in. Which they have never done. Nor will they accept a return or refund my purchase. Avoid all GE/Cync products as they do not care about your security or safety. Full text of the chat with GE support: Phillip S (10/23/2021, 3:32:18 PM): Hi, this is Phillip. How can I help you? Bob (10/23/2021, 3:34:36 PM): Hi, I have the C by GE 3-Wire On/Off Paddle Style Smart Switch that I purchased in October 2020. I have noticed that it does NOT adjust the sunset time, but instead uses the "on" time I to sunset of the day I set up the settings for 'on". How do we get the app or switch to automatically adjust the sunset time? Phillip S (10/23/2021, 3:37:15 PM): Hey Bob, thank you for reaching out to us over here at the Cync Support Team. I would be more than happy to help with this. Currently, ever since we switched to the new Cync App, we have removed the Sunrise / Sunset feature as it's no longer apart of the scenes / schedules and the times would have to be manually update. This is a highly re-requested feature and I'd be more than happy to pass the feedback along to our team. How does that sound? Bob (10/23/2021, 3:39:23 PM): Does not sound good. The old electro/mechanical timer switch I used automatically adjusted the sunset time, but your "smart" switch removed that feature? That makes it a dumb switch. How can I get my money back? Phillip S (10/23/2021, 3:41:04 PM): The feature was recently removed when we transitioned from C by GE to Cync earlier this year. I know that this has been a highly requested feature to return in the Cync app but there is no ETA on when or if it will be added back into the Cync App. We do not handle refunds directly as they are only handled where the item was purchased. Bob (10/23/2021, 3:41:39 PM): I bought it on desertcart. Phillip S (10/23/2021, 3:44:41 PM): Then desertcart would be the ones to handle the refund. In regards to your schedules and timers for the device, I can forward you the information that we currently have for Scenes / Schedules for the Cync app that can show you all the ins and outs of the currently Scenes functionality in the Cync App. I can also pass along the information about the request for Sunrise and Sunset automation for Scenes in the Cync app to the team. Would that be ok? Bob (10/23/2021, 3:49:17 PM): desertcart has no process for refunding of this as I purchased it a year ago and it is now worthless as it cannot properly control my outside lights due to your removal of this critical feature. Cync shoud refund the money since you are the ones that removed the feature without notice or compensation. This is now a warranty claim. How do you process that? Phillip S (10/23/2021, 3:51:14 PM): If this device is no longer working, I'd be more than happy to troubleshoot the device further with you. Are we able to control the device from the Cync App? Bob (10/23/2021, 3:52:32 PM): Yes, but as you stated, Cync removed the feature that makes this switch inoperable. Phillip S (10/23/2021, 3:54:59 PM): If we are able to control the Switch within the Cync App as well as set up schedules through our Scenes function, then I will not be able process any kind of warranty request as it would involve us replacing the switch for a defective product. Bob (10/23/2021, 3:57:31 PM): I'm not sure what that means, as the switch is now a defective product. Where do I send the switch and get a refund for it. Phillip S (10/23/2021, 4:01:10 PM): The product itself defective as you are able to control the device within the Cync App. The Sunrise/Sunset feature that was provided was an application implementation previously. As I mentioned before, we've received requests to get this feature added back into the Cync App. This is something that I believe we are working on, on the backend but I do not have an ETA on if or when it will be released. Again, we do not handle any refund requests as this is handled by the Point of purchase. However, if the product is not turning on or off with the app control or physical control, I would be more than happy to troubleshoot that further for you. Bob (10/23/2021, 4:03:12 PM): Please proviced me the name and address of the CEO for CbyGE. Phillip S (10/23/2021, 4:04:14 PM): We are no longer C by GE and we are Cync and apart of the Savant Team. I would be more than happy to escalate your case but the soonest the someone could be in touch would be Monday. Bob (10/23/2021, 4:05:14 PM): OK, please provide the name and address of the CEO Of Savant or Cync. Phillip S (10/23/2021, 4:05:37 PM): I do not have access to that information. The best that I can do for you is escalate your case to the next level of support. Bob (10/23/2021, 4:06:05 PM): Who is the parent company, Cync or Savant? Phillip S (10/23/2021, 4:06:37 PM): Cync is apart of the Savant team. Bob (10/23/2021, 4:07:25 PM): I don't understand what that means. Is Savant the controlling business? Phillip S (10/23/2021, 4:08:19 PM): Savant is the primary company while Cync is just apart of the company. Phillip S (10/23/2021, 4:08:48 PM): Would you like for me to escalate your case to the next level of support? Bob (10/23/2021, 4:12:25 PM): If they can restore the sunset function, then yes. Is Savant the manufacturer of the switch? If not, who is? Phillip S (10/23/2021, 4:13:19 PM): The next level of support would not be able to restore the Sunset Functionality. This is worked on by a team of developers who I would be able to pass your feedback along to but they wouldn't' be able to provide you with a immediate Sunset Functionality nor could I provide you a direct line to them. I am not sure about the manufacturer of the switch but this has nothing to do with the app implementation of the Sunrise/Sunset feature as that is all App side functionality. Bob (10/23/2021, 4:15:57 PM): Please advise your team that the removal of the sunset feature without notice or compensation has destroyed the key functionally that I (and others) purchased the switch for, ie, controlling outside lights to turn on at sunset. And have them contact me with the schedule for returning that critical function to the app. Phillip S (10/23/2021, 4:18:05 PM): I can provide that feedback to the team but they will not be able to reach out to you. You can use the Scenes function in our app to set a time for your lights to turn on or off at a scheduled time and on certain days of the week. I'd be more than happy to provide you with that information through our support links so you can review what features and functionality the Scenes feature has in the Cync App. Bob (10/23/2021, 4:25:36 PM): I know how to manually set the app. But that does not solve the failure of the switch to perform the function that it formerly did. Bob (10/23/2021, 4:25:59 PM): And that it was sold as capable of . Phillip S (10/23/2021, 4:28:48 PM): The Sunrise and Sunset functionality is a feature of the old C By GE application itself and not the switch. At this current time, I am providing the feedback you've provided to me to the appropriate team. Currently there is no ETA of when or if this functionality will be restored with the Cync App but I would definitely recommend keeping an eye out for updates that we push out in the future. Phillip S (10/23/2021, 4:29:16 PM): At this current point in time, is there anything else that I can assist you with in regards to getting your switch to work within the Cync App. Bob (10/23/2021, 4:30:14 PM): Goodbye. Phillip S (10/23/2021, 4:30:47 PM): I hope that you have a wonderful rest of your night. If you run into any issues with your C by GE or Cync products in the future, please feel free to reach out to us again.

## Features

- Make Traditional Bulbs Smart: The paddle light switch allows you to upgrade your smart home and make any bulb in the house smart; Control lights from the switch or the Cync App, powered by Savant using scheduling and scenes.
- Smart Switch Control: Save money and energy by setting daily schedules to match your routine, controlling your lights while you're away, or scheduling lights to turn on at dusk so you never come home to a dark house—all from the Cync App.
- WiFi Light Switch Voice Control: Connect the smart paddle switch to Google Home and desertcart Alexa devices (sold separately) for hands-free voice control; No hub required.
- Bulb Adaptor Included: This no-neutral wire switch comes with a bulb adaptor to help prevent flickering and flashing lights, improving smart switch functionality; For additional helpful information, please refer to our FAQ section below.
- Reliable Wattage Requirements: Operates with a minimum of 15 Watts; supports 120V AC with maximum loads of 5 Amp Incandescent, 1.25 Amp LED, and 3 Amp (1/10HP) motor, ensuring compatibility and consistent performance.
- Compact Dimensions for Easy Installation: Switch Back Housing measures 2.6 x 1.75 x 1.18 inches (66 x 44.5 x 30mm); Overall Switch Unit dimensions are 4.13 x 1.75 x 1.61 inches (105 x 44.5 x 41mm); Faceplate dimensions are 4.6 x 2.9 x 0.28 inches (118 x 74 x 7mm), designed for seamless integration into standard switch boxes.

## Technical Specifications

| Specification | Value |
|---------------|-------|
| ASIN | B082LKCXV9 |
| Actuator Type | Paddle |
| Best Sellers Rank | #237,089 in Tools & Home Improvement ( See Top 100 in Tools & Home Improvement ) #676 in Electrical Light Switches |
| Brand | Cync |
| Brand Name | Cync |
| Circuit Type | 3-way |
| Color | White |
| Compatible Devices | Amazon Alexa, Google Home |
| Connectivity Protocol | Bluetooth, Wi-Fi |
| Connector Type | Clamp |
| Contact Material | Plastic |
| Contact Type | Normally Closed |
| Control Method | Voice |
| Control Type | scheduling, scene setting, remote control |
| Controller Type | App Control, Voice Control |
| Current Rating | 5 Amps |
| Customer Reviews | 3.5 out of 5 stars 1,567 Reviews |
| Global Trade Identification Number | 00043168513562 |
| Included Components | One (1) CYNC Smart On/Off Paddle 3-Wire Light Switch, Installation Guide |
| International Protection Rating | IP00 |
| Item Dimensions | 3.37 x 3.78 x 5.55 inches |
| Item Weight | 0.25 Pounds |
| Manufacturer | GE Lighting |
| Material Type | Acrylonitrile Butadiene Styrene |
| Model | CSWONBLPWF1NN/ST1P |
| Mounting Type | Wall Mount |
| Number of Items | 1 |
| Number of Positions | 2 |
| Operating Voltage | 120 Volts |
| Operation Mode | ON-OFF-ON |
| Part Number | 93120081 |
| Smart Home Compatibility | Smart Home Compatible |
| Switch Type | Touch Switch |
| Terminal | Spst |
| UPC | 043168513562 |
| Unit Count | 1.0 Count |
| Upper Temperature Rating | 40 Degrees Celsius |
| Warranty Description | 2 Year Limited Warranty |
| Wattage | 600 watts |

## Product Details

- **Operation Mode:** ON-OFF-ON
- **Current Rating:** 5 Amps
- **Operating Voltage:** 120 Volts
- **Contact Type:** Normally Closed
- **Connector Type:** Clamp
- **Brand:** Cync
- **Switch Type:** Touch Switch
- **Terminal:** Spst
- **Material:** Acrylonitrile Butadiene Styrene
- **Item dimensions L x W x H:** 3.37 x 3.78 x 5.55 inches

## Images

![Cync No Neutral Paddle Style - Image 1](https://m.media-amazon.com/images/I/71ieD7JCeFL.jpg)
![Cync No Neutral Paddle Style - Image 2](https://m.media-amazon.com/images/I/71kDwHRYV9L.jpg)
![Cync No Neutral Paddle Style - Image 3](https://m.media-amazon.com/images/I/71X9msAo5nL.jpg)
![Cync No Neutral Paddle Style - Image 4](https://m.media-amazon.com/images/I/716cuOgSiaL.jpg)
![Cync No Neutral Paddle Style - Image 5](https://m.media-amazon.com/images/I/71uxqrM2bTL.jpg)

## Available Options

This product comes in different **Size** options.

## Questions & Answers

**Q: Can I connect and control other Cync or C by GE devices with these switches?**
A: Yes, you can control other Cync or C by GE devices by assigning those devices and the switch to the same app Room or Group in the Cync app.

**Q: Can I use the switch with a fan or on a circuit that controls an outlet?**
A: Our Wired Smart Switches are not compatible with fans and cannot control an outlet. They are only compatible with light fixtures and only work with other Cync products. As Cync does not offer an outlet, we cannot mix smart and non-smart devices.

**Q: What wires do I need in my switch outlet box for installation?**
A: 3-Wire (No Neutral) Smart Switches require Line, Load and Ground wires. 4-Wire (Neutral Wire Required) Smart Switches require Line, Load, Ground and Neutral wires. If your home has neutral wires, we recommend the 4-Wire (Neutral Wire) Smart Switch.

**Q: Are Cync Switches compatible with integrated fixtures?**
A: Cync Switches are to be used with triac-dimmable fixtures and LED bulbs. No Neutral Wire Dimmers are safe to use with dimmable integrated fixtures but the performance cannot be guaranteed. Check for bulb compatibility before purchasing.

**Q: Why do the lights keep flickering / flashing?**
A: Depending on the bulb type or the minimum load of your lights, you may experience functionality issues, including flashing/flickering lights. Flickering is an issue if the load is below 15W. In these cases, the included bulb adaptor is required.

## Customer Reviews

### ⭐⭐⭐⭐⭐ I Can't Help but Keep Buying More!
*by S***C on January 9, 2025*

My child has a horrible habit of never turning off lights which bothers me to no end. In addition, my laundry room light switch is behind the door making it irritating to turn on or off when my arms are full of laundry. For those reasons, I had 2 requirements 1) a light switch with a motion sensor for my laundry room & light switches that I can control wirelessly/remotely. To accomplish this, I bought multiple different types of Kasa switches. I was able to install the motion sensor light, but because the motion sensor is on the switch itself & the switch is behind a door, the light kept shutting off at the worst times. I was going to just live with it because I was going to install other Kasa light switches, but when I went to install the other switches, I uncovered a large issue that prevented me from installing the Kassa switches. Unfortunately, Kassa switches require neutral wires which didn't work with my house that was wired in the early 2000s, without neutral wires. I researched like crazy to find switches that are wireless, do not need to connect to a hub that is plugged into my wi-fi router, and do not need a neutral wire. My research lead me to this GE Cync switches. So far, I have installed 2 dimmers, 1 switch paired with a remote sensor, 2 switches I configured as 3-way switches, & 3 other standalone switches. I also have 2 more dimmers & additional switches I have yet to install. I found the installation of the switches to be pretty easy. I have little electrical experience, but after installing multiple Cync switches, I am able to install a new switch in under 15 minutes. As soon as I install a new switch, I immediately connect it to my wi-fi. After getting each switch connected to my wi-fi, I then configure all of the switches at the same time in the Cync app. I did have a few hiccups with the Cync app when I configured the first couple of switches, but if I kept the app open, the lights would connect to it after a minute or so. I also had to restart the app a couple of times, but all in all, connecting the switches to the app was pretty simple. What's nice is when you are configuring the switch, the app tells you to look for the flashing green light on the actual switch so that you know exactly which switch you are configuring (super helpful when you are configuring 3-way switches). One thing to note is that you must first set up a room & add your appropriate switches to the room. If you have multiple lights in that room that you want to work independently, you must create a group in that room for each independent light (e.g. My 3-way switch is in my hallway. I set up my hallway as a room & put both switches in the same group so they work with each other. My kitchen has island lights & an over the sink light. I set up my kitchen as a room & put my island lights in 1 group & my sink light in another group... if I hadn't done that, even when I wanted just my sink light to turn on, both my sink & island lights would turn on & off at the same time, regardless of which switch I turned on or off). Now that the switches have been configured in the app, my lights work great using either the app to control them or the switches themselves. Another thing to note is that in homes with older wiring, your lights may flicker after installing the switches. There is a light bulb adapter that comes with each switch & if you use that adapter with your light bulb, the flickering should stop. The downside to the switches is that they are pretty spendy... especially if you must purchase the switches that do not require a neutral wire. The Kasa switches are much more reasonably priced, but again, the Kassa switches all require a neutral wire. However, when all is said & done, if you watch the price of these switches & are able to get them for under $30, I feel they are well worth it! Every time I find them for under $30, I buy as many as I can with my goal being to have either one of their dimmers or one of these switches in every switch in my house!

### ⭐ GE/CYNC removes critical safety features without notice!
*by A***R on July 27, 2022*

I bought this to control outside lights on my home and driveway. This was initially difficult to get working properly, because GE's Amazon description said it worked with incandescent, LED, and Compact florescent bulbs. After several calls to their support team, one of their members found a technical document that stated CF bulbs were incompatible! So finally it worked OK for a year or so, but then I noticed it was not adjusting the ON time automatically when it was set to turn on at sunset. I "chatted" with tech support and they said: "Currently, ever since we switched to the new Cync App, we have removed the Sunrise / Sunset feature as it's no longer apart of the scenes / schedules and the times would have to be manually update. " These are important safety features they've removed without notice. My lights were going on at a fixed time, which is a clear signal that no one is home, but GE and their vendor did not see fit to tell anyone ever! And there is no plan to restore that function. Their only response (see the complete text of the chat below) was to see if I wanted to put a request in to add it back in. Which they have never done. Nor will they accept a return or refund my purchase. Avoid all GE/Cync products as they do not care about your security or safety. Full text of the chat with GE support: Phillip S (10/23/2021, 3:32:18 PM): Hi, this is Phillip. How can I help you? Bob (10/23/2021, 3:34:36 PM): Hi, I have the C by GE 3-Wire On/Off Paddle Style Smart Switch that I purchased in October 2020. I have noticed that it does NOT adjust the sunset time, but instead uses the "on" time I to sunset of the day I set up the settings for 'on". How do we get the app or switch to automatically adjust the sunset time? Phillip S (10/23/2021, 3:37:15 PM): Hey Bob, thank you for reaching out to us over here at the Cync Support Team. I would be more than happy to help with this. Currently, ever since we switched to the new Cync App, we have removed the Sunrise / Sunset feature as it's no longer apart of the scenes / schedules and the times would have to be manually update. This is a highly re-requested feature and I'd be more than happy to pass the feedback along to our team. How does that sound? Bob (10/23/2021, 3:39:23 PM): Does not sound good. The old electro/mechanical timer switch I used automatically adjusted the sunset time, but your "smart" switch removed that feature? That makes it a dumb switch. How can I get my money back? Phillip S (10/23/2021, 3:41:04 PM): The feature was recently removed when we transitioned from C by GE to Cync earlier this year. I know that this has been a highly requested feature to return in the Cync app but there is no ETA on when or if it will be added back into the Cync App. We do not handle refunds directly as they are only handled where the item was purchased. Bob (10/23/2021, 3:41:39 PM): I bought it on Amazon. Phillip S (10/23/2021, 3:44:41 PM): Then Amazon would be the ones to handle the refund. In regards to your schedules and timers for the device, I can forward you the information that we currently have for Scenes / Schedules for the Cync app that can show you all the ins and outs of the currently Scenes functionality in the Cync App. I can also pass along the information about the request for Sunrise and Sunset automation for Scenes in the Cync app to the team. Would that be ok? Bob (10/23/2021, 3:49:17 PM): Amazon has no process for refunding of this as I purchased it a year ago and it is now worthless as it cannot properly control my outside lights due to your removal of this critical feature. Cync shoud refund the money since you are the ones that removed the feature without notice or compensation. This is now a warranty claim. How do you process that? Phillip S (10/23/2021, 3:51:14 PM): If this device is no longer working, I'd be more than happy to troubleshoot the device further with you. Are we able to control the device from the Cync App? Bob (10/23/2021, 3:52:32 PM): Yes, but as you stated, Cync removed the feature that makes this switch inoperable. Phillip S (10/23/2021, 3:54:59 PM): If we are able to control the Switch within the Cync App as well as set up schedules through our Scenes function, then I will not be able process any kind of warranty request as it would involve us replacing the switch for a defective product. Bob (10/23/2021, 3:57:31 PM): I'm not sure what that means, as the switch is now a defective product. Where do I send the switch and get a refund for it. Phillip S (10/23/2021, 4:01:10 PM): The product itself defective as you are able to control the device within the Cync App. The Sunrise/Sunset feature that was provided was an application implementation previously. As I mentioned before, we've received requests to get this feature added back into the Cync App. This is something that I believe we are working on, on the backend but I do not have an ETA on if or when it will be released. Again, we do not handle any refund requests as this is handled by the Point of purchase. However, if the product is not turning on or off with the app control or physical control, I would be more than happy to troubleshoot that further for you. Bob (10/23/2021, 4:03:12 PM): Please proviced me the name and address of the CEO for CbyGE. Phillip S (10/23/2021, 4:04:14 PM): We are no longer C by GE and we are Cync and apart of the Savant Team. I would be more than happy to escalate your case but the soonest the someone could be in touch would be Monday. Bob (10/23/2021, 4:05:14 PM): OK, please provide the name and address of the CEO Of Savant or Cync. Phillip S (10/23/2021, 4:05:37 PM): I do not have access to that information. The best that I can do for you is escalate your case to the next level of support. Bob (10/23/2021, 4:06:05 PM): Who is the parent company, Cync or Savant? Phillip S (10/23/2021, 4:06:37 PM): Cync is apart of the Savant team. Bob (10/23/2021, 4:07:25 PM): I don't understand what that means. Is Savant the controlling business? Phillip S (10/23/2021, 4:08:19 PM): Savant is the primary company while Cync is just apart of the company. Phillip S (10/23/2021, 4:08:48 PM): Would you like for me to escalate your case to the next level of support? Bob (10/23/2021, 4:12:25 PM): If they can restore the sunset function, then yes. Is Savant the manufacturer of the switch? If not, who is? Phillip S (10/23/2021, 4:13:19 PM): The next level of support would not be able to restore the Sunset Functionality. This is worked on by a team of developers who I would be able to pass your feedback along to but they wouldn't' be able to provide you with a immediate Sunset Functionality nor could I provide you a direct line to them. I am not sure about the manufacturer of the switch but this has nothing to do with the app implementation of the Sunrise/Sunset feature as that is all App side functionality. Bob (10/23/2021, 4:15:57 PM): Please advise your team that the removal of the sunset feature without notice or compensation has destroyed the key functionally that I (and others) purchased the switch for, ie, controlling outside lights to turn on at sunset. And have them contact me with the schedule for returning that critical function to the app. Phillip S (10/23/2021, 4:18:05 PM): I can provide that feedback to the team but they will not be able to reach out to you. You can use the Scenes function in our app to set a time for your lights to turn on or off at a scheduled time and on certain days of the week. I'd be more than happy to provide you with that information through our support links so you can review what features and functionality the Scenes feature has in the Cync App. Bob (10/23/2021, 4:25:36 PM): I know how to manually set the app. But that does not solve the failure of the switch to perform the function that it formerly did. Bob (10/23/2021, 4:25:59 PM): And that it was sold as capable of . Phillip S (10/23/2021, 4:28:48 PM): The Sunrise and Sunset functionality is a feature of the old C By GE application itself and not the switch. At this current time, I am providing the feedback you've provided to me to the appropriate team. Currently there is no ETA of when or if this functionality will be restored with the Cync App but I would definitely recommend keeping an eye out for updates that we push out in the future. Phillip S (10/23/2021, 4:29:16 PM): At this current point in time, is there anything else that I can assist you with in regards to getting your switch to work within the Cync App. Bob (10/23/2021, 4:30:14 PM): Goodbye. Phillip S (10/23/2021, 4:30:47 PM): I hope that you have a wonderful rest of your night. If you run into any issues with your C by GE or Cync products in the future, please feel free to reach out to us again.

### ⭐⭐⭐⭐⭐ GE Cync is awesome I ran into the problems other claim after some study its easy to fix.
*by Y***P on January 8, 2024*

GE Cync fits a specific need not available by other switch makers. No Neutral Wire at the box this is very common in existing homes. It does this very well and works with some slight issues. GE needs some software work don't know why but it loses the ability to communicate there should be a power down function where the switch is powered down once per day to keep the memory in good standing possibly or it is a server issue on GE's side that needs rectification. HOW TO FIX IT IF IT STOPS WORKING: Remove the switch from your GE application first. Put the switch into discovery mode by holding the switch Add the switch to your GE Cync App Then be sure you add it back to alexa or google home if you are using this Sometimes you may have to turn off the breaker to shut the power off to the switch. This shouldn't have to be done and the problem can and should be rectified by GE either its their server or their switch needing an occasional shut down to clear memory which even the greatest modern computers need from time to time. That part is a pain but really if I have to do this a few times a year I consider that a decent running computer. However, it could be integrated in their software or firmware to do a shutdown once a week or once a night kill power. But I've only had to reset the switches one time within the last 4 months of ownership to me this beats having to tear down the ceiling and run wire in a cavity that is not accessible without tearing down the ceiling.

## Frequently Bought Together

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