---
product_id: 197521661
title: "Galaxy XCover Pro | Rugged (IP68 Rated) Unlocked (Verizon and AT&T) | Dual Sim | 64GB of Storage | SM-G715UZKDXAA, Black"
brand: "samsung"
price: "$296.98"
currency: USD
in_stock: true
reviews_count: 13
url: https://www.desertcart.us/products/197521661-galaxy-xcover-pro-rugged-ip68-rated-unlocked-verizon-and-at
store_origin: US
region: United States of America
---

# 6.3" Gorilla Glass 5 edge-to-edge display 14-hour replaceable fast-charging battery MIL-STD-810G rugged durability Galaxy XCover Pro | Rugged (IP68 Rated) Unlocked (Verizon and AT&T) | Dual Sim | 64GB of Storage | SM-G715UZKDXAA, Black

**Brand:** samsung
**Price:** $296.98
**Availability:** ✅ In Stock

## Summary

> 🛠️ Work Hard, Play Harder — The Rugged Phone That Keeps Up

## Quick Answers

- **What is this?** Galaxy XCover Pro | Rugged (IP68 Rated) Unlocked (Verizon and AT&T) | Dual Sim | 64GB of Storage | SM-G715UZKDXAA, Black by samsung
- **How much does it cost?** $296.98 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.us](https://www.desertcart.us/products/197521661-galaxy-xcover-pro-rugged-ip68-rated-unlocked-verizon-and-at)

## Best For

- samsung enthusiasts

## Why This Product

- Trusted samsung brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Key Features

- • **Power That Keeps Pace:** Replaceable 4050mAh battery with fast charging means your workflow never hits pause.
- • **Glove-Friendly Touchscreen:** Enhanced touch sensitivity lets you operate seamlessly even with gloves or wet hands.
- • **Built to Brave the Elements:** MIL-STD-810G & IP68 rated for dust, water, and 1.5m drops—work anywhere, worry-free.
- • **Dual SIM + Expandable Storage:** Manage work and personal lines simultaneously without sacrificing memory—64GB onboard plus microSD slot.
- • **Smart Side Fingerprint & Programmable Buttons:** Quick, accurate biometric access and customizable keys for push-to-talk or scanning—efficiency at your fingertips.

## Overview

The Samsung Galaxy XCover Pro is a military-grade rugged smartphone designed for professionals who demand durability and versatility. Featuring MIL-STD-810G certification and IP68 water and dust resistance, it withstands harsh environments and 1.5m drops. Its 6.3-inch Gorilla Glass 5 display offers edge-to-edge clarity with glove-touch capability, while a replaceable 4050mAh battery ensures up to 14 hours of talk time with fast charging. Dual SIM support and expandable storage provide flexible connectivity and ample space. Programmable buttons and a side-mounted fingerprint sensor enhance usability in the field. Compatible with Verizon and AT&T networks, this unlocked device balances toughness with modern Android 10 functionality, making it the ultimate tool for on-the-go professionals.

## Description

At a glance The Galaxy XCover Pro elevates the capability of every team member by enabling them to perform multiple tasks all on one device, no matter where the job takes them. This military-grade phone is built to stand up to challenges the real world dishes out, while providing an easy-to-use and familiar environment. And you can easily manage your team's devices remotely to improve operational efficiency in the field. Feel confident tackling any job, in any place, in any conditions thanks to the full military-grade smartphone design Built for the future of work with the ability to do more with a single device Delivering the protection required with Knox defense-grade security plus the freedom to customize capabilities through our rich partner ecosystem Optional mobility software and business services that make IT management easy Features Work Anywhere. Without Sacrifice. Built to stand up to challenges the real world dishes out without sacrificing on experience. The Galaxy XCover Pro withstood all 21 of the MIL-STD-810G tests in addition to withstanding repeated 1.5M drop tests. Plus, these rugged smartphones have an IP68 rating giving them resistance to dust, dirt, sand, and water. Edge-to-Edge Screen. Limitless Possibilities. The Galaxy XCover Pro is a rugged yet elegantly designed smartphone. It boasts a 6.3" edge-to-edge display featuring Gorilla Glass 5 to deliver high-quality images with a durable smartphone screen. Power for Hours Get the job done without worrying about power. A fast-charge 14-hour replaceable battery keeps your day going without interruption. Keep Your Gloves On The gloves don't have to come off. Get more done with Enhanced Touch capabilities for use with gloves and in wet conditions. Cutting-Edge Mobile in the Field Providing an easy-to-use and familiar environment, the Galaxy XCover Pro rugged phone features Android 10 an.

Review: Well hello there, mister battery, long time no see! - I've been going through a lot of phones lately. I live a rugged lifestyle: construction, farming, hunting, camping... I need a phone that can take a tumble or two. The last phone I had like that was a Samsung J7, a strong phone that lasted a long time, but is out dated because it only has 16 gig ROM—towards the end I was switching between apps by uninstalling one and reinstalling the other. This phone has 64, which is plenty for me, since I found the SD slot—the two SIM bays threw me off for a minute, those little things can be tough to see: the SD slot is on top of SIM 1, which is the SIM slot you want to use for the States. Anyway, ever since they started putting the fingerprint scanner under the screen, it seems the screen has become super fragile, and now when you break it, it doesn't just crack and you can still use it, it completely craps out and your phone is now useless. Mind you, every phone I purchase is bought with tempered glass screen protectors at the same time, which is installed immediately upon removing the phone from its packaging, the moment the protective film is removed from the screen a tempered glass screen cover is the next thing to touch it. The last time I didn't have the screen protector when the phone arrived, I left the protective film on the phone and used it like that until the protectors arrived. My old J7 would look a total shattered mess, and I'd peel off the screen protector and it'd look like a bran new phone underneath, and a new protector would be put right back on. I swore by them, but they don't protect the new phones like they did my J7, and I really think it's the stuff they put behind the screen now. This is probably why this phone has the fingerprint scanner on a side button, which I love, because it's way more accurate (probably due to the glass shields), and because it's more accessible: I can reach it with my left middle finger if I'm holding it in my left hand, or with my right thumb if I'm holding it in my right. The on screen readers often took me two hands to operate, this one I can easily work with one, making this phone so much easier for me to get into. Also, I love the two added programmable buttons, a great feature to have for people who frequently wear gloves, you can program these buttons for easy access to things like your phone dialer or camera, even if your phone is still locked, if you choose that option. Android 10 is incredibly customizable and full of features, and this is a standard Samsung phone in that it gives you full access to these features and runs the operating system well. I told you I've broken a lot of phones lately, some phones I can compare this to are the Samsung A20 and A51, and moto z4. The A20 had a power port failure on like day two, the rest were all broken screens. Those phones I think are designed more for office type workers or those in medical field and such, I think. They have a nice sleek design and their screens go to the edge of the phone or even wrap around. This phone's screen doesn't go to the edge, and is slightly recessed, which makes me feel it's better protected from a fall on its face. This makes the screen protector fit flush in the recess, but I'm disappointed that it does not fit snug. That's a separate review for the screen protector, I don't fault the phone for that. This phone is a little bit bulkier (thicker) and I suppose heavier than those sleeker designs, but I'm more comfortable with it in my hands and it definitely feels sturdier. I loved removing the cover and seeing the battery! I've missed being able to change batteries when I go on a long trip into the woods for a campout, and want to take photos or use Google Earth, or track a hike... I hope to be able to purchase a backup soon. It would be nice to have a phone again that outlasts it's specs. If this phone holds up for me as well as the J7 did, I'll be happy. If not, I will update my review.
Review: VASTLY EXCEEDED MY EXPECTATIONS - Yada yada yada, this phone, that phone, all kinds of phones everywhere you turn - you get so bombarded with cell phone ads and commercials it becomes obnoxious. What sold me on this phone is the incredibly easy to remove / replace battery which you just can't find much of anymore. All of these new phones do not particularly serviceable batteries, so what happens after a 1000 charge cycles? If you want to keep a phone for years to come, this is it. When they say BEAST, it truly is in everyway. While it is not a slim small phone that you could forget in your pants pocket and accidentally end up in the washing machine, it is not overbearingly large or heavy. This IS definitely a commercial heavy duty grade phone. I put what I considered to be an enormous 256gb micro SD card in it, so along with the 60GB it already has built into it, it now has more space available in it than my laptop PC does. Yes, there are no particular instructions that come with this phone, but it is truly rather intuitive to learn to use. Battery life has been amazing. Reception has been amazing, even in the metal building I work in that is usually dicey for reception at best under any carrier. There is such a dramatic leap in technology with this phone that I am actually stunned - Android 10 is very well done. It is not listed as 5G, but I wouldn't be one bit surprised if it gets a software update at some point and magically meets the new mark. As it is, it downloads things and plays HD videos so quickly and smoothly that I wouldn't likely even be able to tell the difference if it switched to 5G. So I receive the phone, a little anxious about whether I can just swap in my Verizon SIM card out of my old phone and go. Ooops... Apparently SIM cards got smaller when I wasn't looking - DOH! NANO SIM cards now? Ok, so I have apparently been living under a rock. My older SIM was too big to fit. I hopped online and researched it, and what do you know, you can actually see a ton of online tutorials as to how to simply trim your older / larger SIM card down to the new NANO size - interesting. I ordered a new replacement NANO SIM from Verizon at no charge, but it will take a few days to get here. Anxious to try this bad boy phone out, I nervously trimmed my SIM card down with scissors, sanded the plastic side down a bit, and popped it right in. Not sure if I had possibly wrecked the SIM card, and also not sure if Verizon would accept the phone without a fight, I powered it up, went through the initial on screen set up prompts, and BAM - up and running perfectly (standard personal Verizon account - not commercial or prepaid). I transferred all of my data from my old phone to the new phone using the Wondershare Mobile Trans software I have installed on my PC, and everything transferred over perfectly - hooray! Now what they aren't advertising much just yet is that this phone has a dual sim card capability - wow. I haven't tested it yet, but am going to yank the SIM card out of my wife's Verizon phone and pop it into the the slot labeled "SIM 2". There was some mention that this feature is coming soon via a software update, but who knows - maybe that day has already come? I am VERY curious to see what it does with two SIM cards in it, speculating that it will act like a "Line 1 or Line 2" phone. WAAAAAAAY back in the early days, I had a Sprint phone that ran two lines. I ran a business line and also a personal line on that phone - I sure have missed that capability since then. If this works and I have two lines, I may try one of those companies like Cricket to provide a low cost second line. Again, I haven't tested this yet, but I'll bet you it works, which will tickle me silly for my business and personal usages. It has only been a few days now, but I am beyond tickled with this phone. I took a bit of a gamble on it, seeing some reviews that ranged from soup to nuts. The outcome? Tickled silly :) BIG SCREEN, ultra fast processor, more capabilities than I ever imagined (still finding more and more cool features as I continue to use it further), outstanding battery life, incredible HD audio clarity on the phone (bizarre how clear actually), phenomenal camera and video with all kinds of different possible settings, and on and on and on. Rated for being immersed in water up to five feet for thirty minutes??? Military grade drop tested with a Gorilla glass screen? Can you tell how tickled I am with this phone? And to think I was just sold on the fact that you could pop in a spare fresh battery in ten seconds flat - this is an AMAZING SUPER PHONE PEOPLE !!! I occasionally get something that under promises and over delivers - rare, but it happens. This is most definitely one of the best purchases I have made in years - SERIOUSLY :) :) :)

## Features

- Compatible with Verizon and AT&T only
- Workflow never stops: Do more with a single device. Capture worksite comments, view pictures in high resolution and access key line of business applications– all while keeping your gloves on. With enhanced touchand glove touch capability, Galaxy XCoverPro will react to you and your conditions, and not the other way around.
- Power for Hours: Your work does not stop – and neither does the Galaxy XCover Pro with a replaceable long lasting/ fast charging battery which keeps your day going without interruption. Create, edit and collaborate all day. And if the job is still not done, you can now simply and quickly remove and replace your battery to keep on going.
- Edge to Edge screen: No need to worry about where your job takes you or how you'll protect your device, the Galaxy XCoverPro is rugged yet elegantly designed. It boasts a 6.3" edge-to-edge display featuring CorningGorilla Glass 5.
- Communication is Seamless: Galaxy XCover Pro features two programmable buttons to support functionalities such as push-to-talk, scanning and other frequently used line of business applications..Included Components: Screen Protector Leaflet, Smart Switch Insert, Quick Reference Manual, Terms & Conditions/ Health & Safety Guide.Wireless Communication Technology: Cellular.Work anywhere without sacrifice: Built to stand up to challenges the real world dishes out without sacrificing on experience. The Galaxy XCover Pro is MIL-STD-810G certified, IP-68 rated and can withstand drops from 1.5m

## Technical Specifications

| Specification | Value |
|---------------|-------|
| ASIN | B085WTR7BJ |
| Additional Features | Bluetooth Enabled, Dual SIM, Fingerprint Sensor, Push-To-Talk, Water Resistant |
| Aspect Ratio | 16:9 |
| Average Battery Life Talk Time | 14 Hours |
| Battery Average Life | 4 Hours |
| Battery Description | Lithium-Ion |
| Battery Power | 4050 |
| Best Sellers Rank | #161,972 in Cell Phones & Accessories ( See Top 100 in Cell Phones & Accessories ) #3,122 in Cell Phones |
| Biometric Security Feature | Fingerprint Recognition |
| Brand | Samsung |
| Built-In Media | Handset, Travel Adapter, Data Cable, Headset,Sim Card Ejection Pin, Rechargeable Battery, USB Connector, Screen Protector Leaflet, Smart Switch Insert, Quick Reference Manual, Terms & Conditions/ Health & Safety Guide |
| CPU Model | AMD Kabini A6-5200M Quad Core |
| CPU Speed | 2.3 GHz |
| Camera Description | Front, Rear |
| Cellular Technology | LTE, GSM, UMTS, |
| Color | Black |
| Connectivity Technology | Bluetooth, NFC, Wireless |
| Connector Type | USB Type C |
| Customer Reviews | 3.9 out of 5 stars 810 Reviews |
| Display Resolution Maximum | 1920 x 1080 |
| Display Type | AMOLED |
| Effective Video Resolution | 8 Pixels |
| Flash Memory Supported Size Maximum | 64 GB |
| Form Factor | Bar |
| Frame Rate | 30 |
| Front Photo Sensor Resolution | 40 MP |
| GPS Geotagging Functionality | True |
| Headphones Jack | No headphone jack |
| Human-Interface Input | Touchscreen |
| Item Dimensions | 6.3 x 3.02 x 0.39 inches |
| Item Type Name | XCover Pro |
| Item Weight | 0.39 Pounds |
| Manufacturer | Samsung |
| Memory Storage Capacity | 64 GB |
| Model Series | Xcover |
| Model Year | 2020 |
| Number of Front Cameras | 1 |
| Operating System | Android 6.0 |
| Phone Talk Time | 14 Hours |
| Processor Series | AMD Kabini A6-5200M Quad Core |
| Processor Speed | 2.3 GHz |
| RAM Memory Installed | 64 GB |
| Ram Memory Installed Size | 64 GB |
| Refresh Rate | 60 |
| Resolution | 1080 x 2160 |
| SIM Card Slot Count | Dual SIM |
| Screen Size | 6.3 Inches |
| Sim Card Size | Nano |
| Specific Uses For Product | RM |
| UPC | 887276404219 |
| Unit Count | 1.0 Count |
| Video Capture Resolution | 4k |
| Warranty Description | 1 year manufacturer |
| Water Resistance Level | Waterproof |
| Wireless Network Technology | Wi-Fi |
| Wireless Provider | Unlocked |

## Product Details

- **Brand:** Samsung
- **CPU Model:** AMD Kabini A6-5200M Quad Core
- **CPU Speed:** 2.3 GHz
- **Memory Storage Capacity:** 64 GB
- **Model Name:** Xcover PRO
- **Operating System:** Android 6.0
- **Ram Memory Installed Size:** 64 GB
- **Refresh Rate:** 60
- **Resolution:** 1080 x 2160
- **Screen Size:** 6.3 Inches

## Images

![Galaxy XCover Pro | Rugged (IP68 Rated) Unlocked (Verizon and AT&T) | Dual Sim | 64GB of Storage | SM-G715UZKDXAA, Black - Image 1](https://m.media-amazon.com/images/I/714dG2bEUBL.jpg)

## Questions & Answers

**Q: Are spare batteries available yet?**
A: The Samsung Part Number for the XCover PRO replacement battery is GH43-04993A.  This replacement battery is expected to be made available in the next 4 weeks

**Q: Can anyone confirm this is working on AT&?  I know it says unlocked, but would like to know if anyone has tried it.**
A: No, not as of January 2021.  ATT is phasing out their 3G and this phone does not work on ATT LTE.  So no new phones that are for ATT 3G (like this one) can be activated on ATT as of 2021.  So, yes you could before, but no, you cannot now use this phone with ATT.  I called Samsung and asked them to change their listing on this phone.  It's Verizon ONLY now.

**Q: Just got the phone, when I put in my verizon sim from old phone, the phone says 'no sim card'**
A: 2023 DOES NOT WORK ON VERIZON!!! I just got one directly from Samsung that was as unlocked  phone and passed the Verizon IME compatibility test. The Sim card was in Slot 1 Under the micro USB card and it can not connect to Verizon services. I waisted 8 hours in tech support and took it to a local Samsung repair shop per Tech support advice. The Sim card tested good, but the phone refuse to connect to Verizon for service. I'm sending this $300 trash back tomorrow!!

**Q: Will xcover pro work with att?**
A: Newly added (after January 2021) Samsung Xcover Pros will not work with ATT because ATT is phasing out their 3G network and this phone does not work on their LTE network as of January 2021.  If it was added to ATT before January 2021, it is grandfathered in.

## Customer Reviews

### ⭐⭐⭐⭐⭐ Well hello there, mister battery, long time no see!
*by T***N on October 30, 2020*

I've been going through a lot of phones lately. I live a rugged lifestyle: construction, farming, hunting, camping... I need a phone that can take a tumble or two. The last phone I had like that was a Samsung J7, a strong phone that lasted a long time, but is out dated because it only has 16 gig ROM—towards the end I was switching between apps by uninstalling one and reinstalling the other. This phone has 64, which is plenty for me, since I found the SD slot—the two SIM bays threw me off for a minute, those little things can be tough to see: the SD slot is on top of SIM 1, which is the SIM slot you want to use for the States. Anyway, ever since they started putting the fingerprint scanner under the screen, it seems the screen has become super fragile, and now when you break it, it doesn't just crack and you can still use it, it completely craps out and your phone is now useless. Mind you, every phone I purchase is bought with tempered glass screen protectors at the same time, which is installed immediately upon removing the phone from its packaging, the moment the protective film is removed from the screen a tempered glass screen cover is the next thing to touch it. The last time I didn't have the screen protector when the phone arrived, I left the protective film on the phone and used it like that until the protectors arrived. My old J7 would look a total shattered mess, and I'd peel off the screen protector and it'd look like a bran new phone underneath, and a new protector would be put right back on. I swore by them, but they don't protect the new phones like they did my J7, and I really think it's the stuff they put behind the screen now. This is probably why this phone has the fingerprint scanner on a side button, which I love, because it's way more accurate (probably due to the glass shields), and because it's more accessible: I can reach it with my left middle finger if I'm holding it in my left hand, or with my right thumb if I'm holding it in my right. The on screen readers often took me two hands to operate, this one I can easily work with one, making this phone so much easier for me to get into. Also, I love the two added programmable buttons, a great feature to have for people who frequently wear gloves, you can program these buttons for easy access to things like your phone dialer or camera, even if your phone is still locked, if you choose that option. Android 10 is incredibly customizable and full of features, and this is a standard Samsung phone in that it gives you full access to these features and runs the operating system well. I told you I've broken a lot of phones lately, some phones I can compare this to are the Samsung A20 and A51, and moto z4. The A20 had a power port failure on like day two, the rest were all broken screens. Those phones I think are designed more for office type workers or those in medical field and such, I think. They have a nice sleek design and their screens go to the edge of the phone or even wrap around. This phone's screen doesn't go to the edge, and is slightly recessed, which makes me feel it's better protected from a fall on its face. This makes the screen protector fit flush in the recess, but I'm disappointed that it does not fit snug. That's a separate review for the screen protector, I don't fault the phone for that. This phone is a little bit bulkier (thicker) and I suppose heavier than those sleeker designs, but I'm more comfortable with it in my hands and it definitely feels sturdier. I loved removing the cover and seeing the battery! I've missed being able to change batteries when I go on a long trip into the woods for a campout, and want to take photos or use Google Earth, or track a hike... I hope to be able to purchase a backup soon. It would be nice to have a phone again that outlasts it's specs. If this phone holds up for me as well as the J7 did, I'll be happy. If not, I will update my review.

### ⭐⭐⭐⭐⭐ VASTLY EXCEEDED MY EXPECTATIONS
*by P***. on April 9, 2021*

Yada yada yada, this phone, that phone, all kinds of phones everywhere you turn - you get so bombarded with cell phone ads and commercials it becomes obnoxious. What sold me on this phone is the incredibly easy to remove / replace battery which you just can't find much of anymore. All of these new phones do not particularly serviceable batteries, so what happens after a 1000 charge cycles? If you want to keep a phone for years to come, this is it. When they say BEAST, it truly is in everyway. While it is not a slim small phone that you could forget in your pants pocket and accidentally end up in the washing machine, it is not overbearingly large or heavy. This IS definitely a commercial heavy duty grade phone. I put what I considered to be an enormous 256gb micro SD card in it, so along with the 60GB it already has built into it, it now has more space available in it than my laptop PC does. Yes, there are no particular instructions that come with this phone, but it is truly rather intuitive to learn to use. Battery life has been amazing. Reception has been amazing, even in the metal building I work in that is usually dicey for reception at best under any carrier. There is such a dramatic leap in technology with this phone that I am actually stunned - Android 10 is very well done. It is not listed as 5G, but I wouldn't be one bit surprised if it gets a software update at some point and magically meets the new mark. As it is, it downloads things and plays HD videos so quickly and smoothly that I wouldn't likely even be able to tell the difference if it switched to 5G. So I receive the phone, a little anxious about whether I can just swap in my Verizon SIM card out of my old phone and go. Ooops... Apparently SIM cards got smaller when I wasn't looking - DOH! NANO SIM cards now? Ok, so I have apparently been living under a rock. My older SIM was too big to fit. I hopped online and researched it, and what do you know, you can actually see a ton of online tutorials as to how to simply trim your older / larger SIM card down to the new NANO size - interesting. I ordered a new replacement NANO SIM from Verizon at no charge, but it will take a few days to get here. Anxious to try this bad boy phone out, I nervously trimmed my SIM card down with scissors, sanded the plastic side down a bit, and popped it right in. Not sure if I had possibly wrecked the SIM card, and also not sure if Verizon would accept the phone without a fight, I powered it up, went through the initial on screen set up prompts, and BAM - up and running perfectly (standard personal Verizon account - not commercial or prepaid). I transferred all of my data from my old phone to the new phone using the Wondershare Mobile Trans software I have installed on my PC, and everything transferred over perfectly - hooray! Now what they aren't advertising much just yet is that this phone has a dual sim card capability - wow. I haven't tested it yet, but am going to yank the SIM card out of my wife's Verizon phone and pop it into the the slot labeled "SIM 2". There was some mention that this feature is coming soon via a software update, but who knows - maybe that day has already come? I am VERY curious to see what it does with two SIM cards in it, speculating that it will act like a "Line 1 or Line 2" phone. WAAAAAAAY back in the early days, I had a Sprint phone that ran two lines. I ran a business line and also a personal line on that phone - I sure have missed that capability since then. If this works and I have two lines, I may try one of those companies like Cricket to provide a low cost second line. Again, I haven't tested this yet, but I'll bet you it works, which will tickle me silly for my business and personal usages. It has only been a few days now, but I am beyond tickled with this phone. I took a bit of a gamble on it, seeing some reviews that ranged from soup to nuts. The outcome? Tickled silly :) BIG SCREEN, ultra fast processor, more capabilities than I ever imagined (still finding more and more cool features as I continue to use it further), outstanding battery life, incredible HD audio clarity on the phone (bizarre how clear actually), phenomenal camera and video with all kinds of different possible settings, and on and on and on. Rated for being immersed in water up to five feet for thirty minutes??? Military grade drop tested with a Gorilla glass screen? Can you tell how tickled I am with this phone? And to think I was just sold on the fact that you could pop in a spare fresh battery in ten seconds flat - this is an AMAZING SUPER PHONE PEOPLE !!! I occasionally get something that under promises and over delivers - rare, but it happens. This is most definitely one of the best purchases I have made in years - SERIOUSLY :) :) :)

### ⭐ good performance, broken after 3mo. Support one of the worst I've contacted, and I work in IT.
*by R***C on October 20, 2020*

I liked this phone, for the most part. (After I turned off as much tracking and background apps as I could). Battery life has been great. Wifi calling works, and I use Verizon. The side/top buttons could be layed out better and configuring their functions could be better, but I liked it. HOWEVER, a couple weeks ago, the screen started flickering and not coming on. Currently, if I put it into my pocket, and then take it out, I will have to press around the middle of the screen a few dozen times to get it to power the screen. I have to handle it vary carefully to keep the screen functional. I have not dropped it in any serious way, and the screen is not cracked at all. 10/22/20:I'm still waiting on Samsung to "approve" my warranty information so I can open a support ticket.... 10/23/20: warranty approved. 3/04/21: finally got around to sending for warranty repair. 3/11/21: Facility received the phone. 3/16/21: got an email that repair wasn't covered. Called support to pay ~$82 charge. Was told the tech's system wasn't working and they would call me back. No missed calls from 800 numbers, or samsung. 3/23/21: ticket marked cancelled in website, no notification. 3/24/21: contacted support again, used chat since call said 30 minute wait time. Chat person to 16 minutes to look up ticket number. took 10-15 minutes to respond to each of my simple questions. Support claims they tried to call me 3 times and closed the ticket. During the chat session, I received an email about the ticket being cancelled. When I receive my phone again, I will start the whole support process again from the beginning. So far I am 3-4 hours in to troubleshooting and getting the phone repaired, and have made no progress. Downgraded to 1 star.

## Frequently Bought Together

- Samsung Galaxy XCover Pro | Rugged (IP68 Rated) Unlocked (Verizon and AT&T) | Dual Sim | 64GB of Storage | SM-G715UZKDXAA, Black
- Mr.Shield [3-Pack] Designed For Samsung Galaxy Xcover Pro [Tempered Glass] [Japan Glass with 9H Hardness] Screen Protector with Lifetime Replacement
- Wireless PROTECH Case Compatible with Samsung Galaxy XCover Pro Phone Model SM-G715. Slim Rugged Flexible Case with Drop Protection (Black)

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*Product available on Desertcart United States of America*
*Store origin: US*
*Last updated: 2026-07-17*