---
product_id: 14487342
title: "Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay Hardcover – Illustrated, October 18, 2010"
brand: "ernan roman"
price: "$37.64"
currency: USD
in_stock: true
reviews_count: 9
url: https://www.desertcart.us/products/14487342-voice-of-the-customer-marketing-a-revolutionary-5-step-process
store_origin: US
region: United States of America
---

# Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay Hardcover – Illustrated, October 18, 2010

**Brand:** ernan roman
**Price:** $37.64
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay Hardcover – Illustrated, October 18, 2010 by ernan roman
- **How much does it cost?** $37.64 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.us](https://www.desertcart.us/products/14487342-voice-of-the-customer-marketing-a-revolutionary-5-step-process)

## Best For

- ernan roman enthusiasts

## Why This Product

- Trusted ernan roman brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Description

Full description not available

## Images

![Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay Hardcover – Illustrated, October 18, 2010 - Image 1](https://images-na.ssl-images-amazon.com/images/I/51nEr3giXPL.jpg)
![Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay Hardcover – Illustrated, October 18, 2010 - Image 2](https://images-na.ssl-images-amazon.com/images/I/51Mpp88aJAL.jpg)
![Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay Hardcover – Illustrated, October 18, 2010 - Image 3](https://images-na.ssl-images-amazon.com/images/I/41mob7pEUGL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ 







  
  
    Practical Advice for Engaging with Your Customers
  

*by K***R on Reviewed in the United States on November 20, 2012*

So many marketing books are long on theory and short on practice. This book is long on both. Not only does Ernan tell you why should pay attention to your customers, he shows you how to do it. I was fortunate enough to spend two days in a seminar with Ernan, and this book really drives homes the process for customer engagement. One caveat, though, is that unless you have a background in market research, you will still probably need to hire someone to help you with your customer interviews. That being said, this book will help you manage that process, and also help you figure out what to do once you've garnered that important feedback.

### ⭐⭐⭐⭐⭐ 







  
  
    Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process
  

*by T***M on Reviewed in the United States on December 17, 2014*

Good explanations - Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process

### ⭐⭐⭐⭐⭐ 







  
  
    Five Stars
  

*by J***N on Reviewed in the United States on June 8, 2015*

Very eye opening with useful information.

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*Product available on Desertcart United States of America*
*Store origin: US*
*Last updated: 2026-03-22*